Search Results "Support Services"
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E208 Support Documentation and Services
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E208.1 General
Where an agency provides support documentation or services for ICT, such documentation and services shall conform to the requirements in Chapter 6....
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C206 Support Documentation and Services
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C206.1 General
Where support documentation and services are provided for telecommunications equipment and customer premises equipment, manufacturers shall ensure that such documentation and services conform...
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Section 1193.33 Information, documentation and training [1193.25 in the NPRM] (Section-by-Section Analysis)
Manufacturers are also required to ensure usable customer support and technical support in the call centers and service centers, which support their products. Comment....
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§1193.33 Information, documentation, and training.
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§1193.33(b)
(b) Manufacturers shall include in general product information the contact method for obtaining the information required by paragraph (a) of this section.
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§1193.33(c)
(c) Where manufacturers provide employee training, they shall ensure it is appropriate to an employee's function. In developing, or incorporating existing training programs,...
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Section 1193.33 Accessibility and usability
charge; (2) provide end-user documentation in alternate format or alternate modes upon request at no additional charge where end-user documentation is provided; (3) ensure usable customer support...
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603 Support Services
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603.1 General
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
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603.2 Information on Accessibility and Compatibility Features
ICT support services shall include information on the accessibility and compatibility features required by 602.2....
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603.3 Accommodation of Communication Needs
Support services shall be provided directly to the user or through a referral to a point of contact....
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Section 1193.33 Information, Documentation, and Training (Advisory Guidance)
Section 1193.33 Information, Documentation, and Training
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1193.33(b) (Advisory Guidance)
Paragraph (b) 1. This paragraph requires manufacturers to supply a point of contact for obtaining information about accessibility features of the product and how to obtain...
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1193.33(c) (Advisory Guidance)
For example, if technical support staff are trained on how to provide good technical support, such a program should be expanded to include information on accessibility features of the manufacturer's...
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E208 Support Documentation and Services (Section-by-Section Analysis)
E208 Support Documentation and Services (Section-by-Section Analysis) This is an introductory section....
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C206 Support Documentation and Services (Section-by-Section Analysis)
C206 Support Documentation and Services (Section-by-Section Analysis) This is an introductory section....
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603 Support Services (Section-by-Section Analysis)
603 Support Services (Section-by-Section Analysis) This is an introductory section....
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603.1 General (Section-by-Section Analysis)
603.1 General (Section-by-Section Analysis) This section addresses the accessibility of ICT support services, such as help desks, call centers, training centers, and automated self-service...
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603.2 Information on Accessibility and Compatibility Features (Section-by-Section Analysis)
Accessibility and Compatibility Features (Section-by-Section Analysis) This proposed section complements the product documentation requirements in section 602 by proposing that ICT support...
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603.3 Accommodation of Communication Needs (Section-by-Section Analysis)
603.3 Accommodation of Communication Needs (Section-by-Section Analysis) This proposed section would permit compliant support services to be delivered through either of two methods: directly...
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E208 Support Documentation and Services
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E208.1 General
Where an agency provides support documentation or services for ICT, such documentation and services shall conform to the requirements in Chapter 6....