The two terms most commonly used to describe a person who has a limitation are "handicapped" and "disabled."...
Search Results "Disability Etiquette"
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Disabled or handicapped or ??? Which terms should be used?
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Communicating With and About People with Disabilities
Communicating With and About People with Disabilities The Americans with Disabilities Act, other laws and the efforts of many disability organizations have made strides in improving...
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Real-Time Communication Etiquette for Communicating with Customers with Disabilities
Real-Time Communication Etiquette for Communicating with Customers with Disabilities Today, a lot of customer service takes place with voice calls over the telephone and Internet; however...
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Tips for Interacting with People with Disabilities
By June Isaacson Kailes Disability Policy Consultant jik@pacbell.net || http://www.jik.com 2011 Edition Copyright © December 1991; Revised 2005, 2011 Permission is granted...
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Guidelines for Writing about People with Disabilities
Call us toll-free 1-800-949-4232 V/TTY Find your regional center at www.adata.org For the most current and accessible version, please visit...
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TDD or TTY Etiquette, Glossary of TDD Abbreviations
TDD or TTY Etiquette Glossary of TDD Abbreviations What is Relay Service?...
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Effective Interaction: Communicating With and About People with Disabilities in the Workplace
Effective Interaction: Communicating With and About People with Disabilities in the Workplace...
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All Disabilities
All Disabilities Use proper language when referring to a person with a disability. For example, make reference to the person first, then the disability....
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Introduction
When writing or speaking about people with disabilities, it is important to put the person first — to focus on the person, not the disability....
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Words
Group designations such as "the blind," "the retarded" or "the disabled" are inappropriate because they do not reflect the individuality, equality or dignity of people with disabilities....
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A Note on Language and Terms
People with disabilities, disability rights activists, service providers, health care providers, writers, reporters, editors, educators and supporters must become aware of the power of language...
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Interacting with People With Disabilities
Preparing yourself, your team, and your facilities for meetings, events and conferences that are accessible to those with disabilities will likely result in delivering even better customer...
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Speech Impairments
Speech Impairments People with speech impairments may stutter, slur words, sound hoarse, have unintelligible speech, or be non-vocal. When communicating verbally with a person...
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Actions
Etiquette considered appropriate when interacting with people with disabilities is based primarily on respect and courtesy....
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Appropriate and inappropriate phrases to describe persons with disabilities
Following are examples of appropriate and inappropriate phrases to describe persons with disabilities....
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Attitudes
We use disability respectful and neutral language to avoid terms and words that may be offensive or outdated....
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General Tips for Communicating with People with Disabilities
When introduced to a person with a disability, it is appropriate to offer to shake hands. People with limited hand use or who wear an artificial limb can usually shake hands....
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Tips for Communicating with Individuals Who are Blind or Visually Impaired
Speak to the individual when you approach him or her. State clearly who you are; speak in a normal tone of voice. When conversing in a group, remember to...
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Tips for Communicating with Individuals Who are Deaf or Hard of Hearing
Gain the person's attention before starting a conversation (i.e., tap the person gently on the shoulder or arm). Look directly at the individual, face the light, speak...
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Tips for Communicating with Individuals with Mobility Impairments
If possible, put yourself at the wheelchair user's eye level. Do not lean on a wheelchair or any other assistive device. Never patronize people who use...
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Tips for Communicating with Individuals with Speech Impairments
If you do not understand something the individual says, do not pretend that you do. Ask the individual to repeat what he or she said and then repeat it back. Be...
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Tips for Communicating with Individuals with Cognitive Disabilities
If you are in a public area with many distractions, consider moving to a quiet or private location. Be prepared to repeat what you say, orally or in...
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382.141 What training are carriers required to provide for their personnel?
The requirement to consult with disability groups now focuses on disability groups in the carrier’s home country....
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382.143 When must carriers complete training for their personnel?
To ensure that foreign carriers have resource persons to deal with disability issues as soon as possible, foreign carriers will have to complete training for CROs, and U.S. carriers will...