Preparing yourself, your team, and your facilities for meetings, events and conferences that are accessible to those with disabilities will likely result in delivering even better customer...
Search Results "Disability Etiquette"
Filters
Commonly Searched Documents
-
Interacting with People With Disabilities
-
General Tips for Interacting with Individuals with Disabilities
Also, respect the privacy of individuals with disabilities. Asking about a person’s disability can be perceived as intrusive and insensitive....
-
Chapter 7: Interacting with People with Disabilities
When assisting and interacting with individuals with disabilities, you should use language that gives an accurate, positive view of them....
-
All Disabilities
All Disabilities Use proper language when referring to a person with a disability. For example, make reference to the person first, then the disability....
-
Appropriate and inappropriate phrases to describe persons with disabilities
Following are examples of appropriate and inappropriate phrases to describe persons with disabilities....
-
A Note on Language and Terms
People with disabilities, disability rights activists, service providers, health care providers, writers, reporters, editors, educators and supporters must become aware of the power of language...
-
Disabled or handicapped or ??? Which terms should be used?
The two terms most commonly used to describe a person who has a limitation are "handicapped" and "disabled."...
-
Introduction
When writing or speaking about people with disabilities, it is important to put the person first — to focus on the person, not the disability....
-
Disability Awareness Training for Staff
When your meeting, conference or event will include many attendees with disabilities, it is recommended that you negotiate with the venue and contractually require that they conduct disability...
-
Real-Time Communication Etiquette for Communicating with Customers with Disabilities
Real-Time Communication Etiquette for Communicating with Customers with Disabilities Today, a lot of customer service takes place with voice calls over the telephone and Internet; however...
-
Tips for Assisting People Who Have Disabilities that are Not Apparent
Cognitive disabilities may cause people to reason, draw conclusions, or respond more slowly. People with cognitive disabilities may appear easily distracted....
-
Fine Motor Impairments
Fine Motor Impairments People with fine motor impairments may have limited use of one or both hands or no use of the hands and fingers. When communicating over the telephone with...
-
Attitudes
We use disability respectful and neutral language to avoid terms and words that may be offensive or outdated....
-
Tips for Assisting People Who Are Blind or Visually-Impaired
In addition, be aware that your carrier may provide additional training to educate you about the different types of disabilities in order to enhance your ability to accommodate passengers...
-
Tips for Communicating with Individuals with Cognitive Disabilities
If you are in a public area with many distractions, consider moving to a quiet or private location. Be prepared to repeat what you say, orally or in...
-
Tips for Assisting People Who Have Difficulty Speaking
Tips for Assisting People Who Have Difficulty Speaking Communication Ask the person how he or she prefers to communicate. A pencil and paper may be okay for short...
-
TDD or TTY Etiquette, Glossary of TDD Abbreviations
TDD or TTY Etiquette Glossary of TDD Abbreviations What is Relay Service?...
-
JUST ASK | Sensory Disability Awareness Film
Requires the Registered User plan or above. Login! -
Tips for Assisting People Who Have Mobility Disabilities
Tips for Assisting People Who Have Mobility Disabilities Communication If a person uses a term to describe a mobility disability that you are not familiar with or that you don...
-
Cognitive Impairments
Cognitive Impairments People with cognitive impairments may have problems with memory and concentration, understanding oral communication, and learning. When communicating in...
-
Inclusion Solutions Sensitivity to Voters With Disabilities DVD
Highly rated training video educates poll works on access. Deluxe Video Training Program for Poll Workers: 30-minute video educates pollworkers on the most common...
-
Disability Etiquette 101 Video
Disability Etiquette 101: This video, produced by Rachel Roff, answers many common questions about interacting with persons with disabilities....
-
Tips for Assisting People Who Are Deaf, Hard of Hearing, or Deaf-Blind
Service Animals Never pet or distract a service animal accompanying a person who has a disability....
-
Tips for Communicating with Individuals with Speech Impairments
If you do not understand something the individual says, do not pretend that you do. Ask the individual to repeat what he or she said and then repeat it back. Be...
