Poor customer service can ruin the stay of a guest with disabilities, even if the hotel facility itself is fully accessible....
Search Results "Customer with a Disability"
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Customer Service Issues for People with Disabilities
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Gathering Input from Customers with Disabilities
Department of Justice Civil Rights Division Disability Rights Section Gathering Input from Customers with Disabilities...
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Expanding Your Market: Accessibility Benefits Older Adult Customers
Department of Justice Civil Rights Division Disability Rights Section Baby Boomers, mature consumers, older adults, senior customers -- whatever one names this market, it is large...
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Technibilt Caroline's Cart
Caroline’s Cart was created for special needs individuals. It provides caregivers a viable option to transport a special needs individual through a store while shopping, without the...
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Expanding Your Market: Building a Diverse Customer Base
Department of Justice Civil Rights Division Disability Rights Section...
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Real-Time Communication Etiquette for Communicating with Customers with Disabilities
Real-Time Communication Etiquette for Communicating with Customers with Disabilities Today, a lot of customer service takes place with voice calls over the telephone and Internet; however...
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
Department of Justice Civil Rights Division Disability Rights Section...
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How to Interact with Customers with a Disability
In America, 54 million people live with a disability....
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Communication
Hotel team members who have direct contact with guests should be prepared and ready to communicate with customers with disabilities....
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Captioning
• Captioning on promotional, special event, and exhibition videos for people with hearing loss or cognitive changes ensure the message is not lost in the ambient sound and music.
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Policies and Procedures
For example, a clothing store is not required to provide dressing assistance for a customer with a disability if this is not a service provided to other customers....
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Legal Requirements and Customer Service
Legal Requirements and Customer Service This manual highlights the difference between actions you must take according to the law as stated in part 382 and actions that you may choose...
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Lighting
• Bright, glare-free lighting on merchandise and pathways enable people with cataracts or aging eyes to shop and make purchases more easily.
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Websites
• Websites designed to be visually accessible with text written clearly and simply, including only relevant images and explicit navigational instructions, make interested but...
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V. ENSURING EQUAL ACCESS TO CUSTOMERS WITH DISABILITIES
It is QuikTrip's policy to provide prompt and courteous service to all customers, including customers with disabilities....
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Specialized Customer Premises Equipment (Section-by-Section Analysis)
accessible, a manufacturer shall ensure that the equipment is compatible with existing peripheral devices or specialized customer premises equipment commonly used by individuals with disabilities...
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Expanding Your Market: Maintaining Accessible Features in Retail Establishments
Department of Justice Civil Rights Division Disability Rights Section...
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Colorado Cross-Disability Coalition, et al. Plaintiffs, v. Abercrombie & Fitch Co., et al., Defendants. - Statement of Interest on the Parties' Motions for Summary Judgment
IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Civil Action No. 09-cv-02757-WYD-KMT COLORADO CROSS-DISABILITY COALITION, et al. ...
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Customer Premises Equipment (Section-by-Section Analysis)
Customer Premises Equipment (Section-by-Section Analysis) This definition is taken from the Telecommunications Act....
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Communicating with Customers
Communicating with Customers Communicating successfully with customers is an essential part of doing business....
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Assistive listening systems
• Assistive listening systems that are easily and discreetly obtained along with ushers who speak distinctly and at proper volume provide great help for people who are beginning to...
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Vertical clearance and protruding objects
• Entrances and aisles with adequate head clearance and minimal projections into the path of travel result in easier navigation for people with lessened visual acuity or those who...
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Printed materials
• Printed programs, advertisements, and brochures with large, clear type, in high contrast colors on solid backgrounds on satin- or matte-finish paper are more legible for people...
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Specialized Customer Premises Equipment
Assistive technology used by individuals with disabilities to originate, route, or terminate telecommunications or interconnected VoIP service....
