Poor customer service can ruin the stay of a guest with disabilities, even if the hotel facility itself is fully accessible....
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Customer Service Issues for People with Disabilities
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Legal Requirements and Customer Service
Legal Requirements and Customer Service This manual highlights the difference between actions you must take according to the law as stated in part 382 and actions that you may choose...
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Gathering Input from Customers with Disabilities
Department of Justice Civil Rights Division Disability Rights Section Gathering Input from Customers with Disabilities...
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Expanding Your Market: Accessibility Benefits Older Adult Customers
Whether older adults have disabilities or not, they benefit from accessible features and customer service practices in stores, museums, restaurants, printed publications, and online shopping...
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Service Entrances: ADA Standard Section 206.4.8
Section 206.4.8 covers scoping requirements in the most current ADA Standards for accessible routes to service entrances.
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Expanding Your Market: Building a Diverse Customer Base
U.S. Department of Justice Civil Rights Division Disability Rights Section
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ADA Business Brief: Service Animals
Service animals are working animals, not pets....
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Food Service Lines: ADA Standard Section 227.4
Section 227.4 covers scoping requirements in the current ADA Standards for food service lines.
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Service Animals
A clear policy permitting service animals can help ensure that staff are aware of their obligation to allow access to customers using service animals....
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Self-Service Storage Facilities: ADA Standard Section 225.3
Section 225.3 covers scoping requirements in the current ADA Standards for self-service storage facilities.
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Improving Customer Service for People with Disabilities Video
This film was produced by the West Suburban Chamber of Commerce and Industry Foundation, in cooperation with the Illinois Department of Human Services Division of Rehabilitation Services...
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Inclusion Solutions OrderAssist™ Drive-Thru Access
Easy way to provide ordering access for all your customers....
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
U.S. Department of Justice Civil Rights Division Disability Rights Section
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Sales and Service: ADA Standard Section 227
Section 227 covers scoping requirements in the current ADA Standards for sales and service.
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The Americans With Disabilities Act in Practice (Helping #7)
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IRS Videos in ASL IRS Tips: For Deaf Users of Relay Services (Captions & Audio)
ways of communication that you can use to contact the IRS with questions or for assistance anytime, including through videophone, captioned telephone, text, or TTY to the Federal Relay Service...
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Inclusion Solutions FuelCall™ Gas Station Refueling Assistance
FuelCall comes with an oversized touchpad that protrudes from the island to allow customers to be able to request assistance from their vehicles....
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Southeast ADA Center: Service Animals are Welcome (PSA 4)
This Public Service Announcement is brought to you by the ADA National Network, the leaders in providing information, guidance and training on the Americans with Disabilities Act....
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EFFECTIVE COMMUNICATION DURING FACE-TO-FACE SERVICES
pursuant to the Effective Communication Policy, THE CREDIT UNION shall provide individuals who are deaf, are hard of hearing, or have speech disabilities with appropriate auxiliary aids and services...
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Self-Service Shelving: ADA Standard Section 225.2.2
Section 225.2.2 covers scoping requirements in the current ADA Standards for self-service shelving.
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Service
Make sure customers feel comfortable about asking for room rearrangement or additional room modifications at check-in. You cannot charge pet fees for service animals....
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Food Service Lines: ADA Standard Section 904.5
Counters in food service lines shall comply with 904.5....
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Specialized Customer Premises Equipment (Section-by-Section Analysis)
Therefore, TTYs should not be considered customer premises equipment. Response. The statute, not the guidelines, defines customer premises equipment....
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Customer Premises Equipment (Section-by-Section Analysis)
Customer Premises Equipment (Section-by-Section Analysis) This definition is taken from the Telecommunications Act....
