2010 ADA Standards for Accessible Design Pocket Guide
227 Sales and Service
Where check-out aisles are provided, check-out aisles complying with 904.3 shall be provided in accordance with Table 227.2. Where check-out aisles serve different functions, check-out aisles complying with 904.3 shall be provided in accordance with Table 227.2 for each function. Where check-out aisles are dispersed throughout the building or facility, check-out aisles complying with 904.3 shall be dispersed.
EXCEPTION: Where the selling space is under 5000 square feet (465 m2) no more than one checkout aisle complying with 904.3 shall be required.
|Number of Check-Out Aisles of Each Function||Minimum Number of Check-Out Aisles of Each Function Required to Comply with 904.3|
|1 to 4||1|
|5 to 8||2|
|9 to 15||3|
|16 and over||3, plus 20 percent of additional aisles|
Where provided, at least one of each type of sales counter and service counter shall comply with 904.4. Where counters are dispersed throughout the building or facility, counters complying with 904.4 also shall be dispersed.
Advisory 227.3 Counters. Types of counters that provide different services in the same facility include, but are not limited to, order, pick-up, express, and returns. One continuous counter can be used to provide different types of service. For example, order and pick-up are different services. It would not be acceptable to provide access only to the part of the counter where orders are taken when orders are picked-up at a different location on the same counter. Both the order and pick-up section of the counter must be accessible.