DEPARTMENT OF JUSTICE 28 CFR Parts 35 and 36 [CRT Docket No. 138] RIN 1190-AA61; RIN 1190-AA62; RIN 1190-AA64; RIN 1190-AA65 Nondiscrimination on the Basis of...
Search Results "9-1-1 Service"
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28 CFR Parts 35 and 36 Nondiscrimination on the Basis of Disability; Notice of Withdrawal of Four Previously Announced Rulemaking Actions
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Access for 9-1-1 and Telephone Emergency Services
Department of Justice Civil Rights Division Disability Rights Section Americans with Disabilities Act Access for 9-1-1 and Telephone Emergency Services...
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I. Introduction
Introduction Dialing 9-1-1 is the most familiar and effective way Americans have of finding help in an emergency....
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Q: What types of telephone emergency services are covered by Title II of the ADA?
Q: What types of telephone emergency services are covered by Title II of the ADA?...
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Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services?
Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services? A: Yes....
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Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?
A: Yes, but TTY users must also have direct, equal access to all call-taking positions on 9-1-1 lines....
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A. General Requirements for Telephone Emergency Service Providers
General Requirements for Telephone Emergency Service Providers The ADA regulation requires 9-1-1 or other telephone emergency service providers to provide TTY users with: direct...
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Relationship Between Primary and Secondary PSAPs
Primary PSAPs (9-1-1 answering points) often transfer calls to secondary PSAPs (such as fire or emergency medical services) if they do not dispatch those services directly from the primary...
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C. Next Generation 9-1-1
1-1 services at the local level, can shift from analog telecommunications technology to new internet-Protocol-enabled Next Generation 9-1-1 (NG 9-1-1) services that will provide voice and...
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Dispatching Police to Origin of Silent Calls
Precious time may be lost by sending the police if the caller needs another type of response, such as fire or emergency medical services....
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Conducting TTY Calls
After TTY calls are recognized, call takers must effectively communicate with callers during the calls. Effective communication by TTY will require call takers to be familiar with...
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§35.162 Telephone Emergency Services (Section-by-Section Analysis)
§35.162 Telephone Emergency Services (Section-by-Section Analysis) Many public entities provide telephone emergency services by which individuals can seek immediate assistance from police...
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§ 35.162 Telephone emergency services.
Telephone emergency services, including 911 services, shall provide direct access to individuals who use TDD's and computer modems....
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17. Q. What about "911" calls? How are those made accessible to people with speech or hearing disabilities?
A: Individuals with hearing and speech disabilities must have direct access to "911" or similar emergency telephone services, meaning that emergency response centers must be equipped to...
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Chapter 4 9-1-1 and Emergency Communications Services
In this chapter you will learn the basics about what the ADA requires for 9-1-1 and other emergency communications services operated by or for state or local governments....
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2. Types of Telephone Emergency Services Covered
All basic emergency services provided by public safety agencies are covered, including police, fire, and ambulance services....
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B. How Does a TTY Work?
9-1-1 is a universal emergency number, but it may not be the number used in your area....
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II-7.3000 Emergency telephone services.
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II-7.3300 Seven-digit lines.
operate a statewide 911 system for both voice and nonvoice calls and, in addition, permit voice callers only to dial seven-digit numbers to obtain assistance from particular emergency service...
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D. Beyond TTYs: Providing 9-1-1 and Emergency Services Via New Communication Technologies
State and local governments are responsible under Title II of the ADA for providing effective communication and equal access to 9-1-1 and other emergency services.5 To achieve effective...
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Chapter 4 Addendum: Title II Checklist (9-1-1 and Emergency Communications Services)
PURPOSE OF THIS CHECKLIST: This checklist is designed to identify common problems with the accessibility of a state or local government’s 9-1-1 and emergency communications services....
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§35.162 Telephone Emergency Services
§35.162 Telephone Emergency Services Many public entities provide telephone emergency services by which individuals can seek immediate assistance from police, fire, ambulance, and other...
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§35.162 Telephone emergency services
§35.162 Telephone emergency services. Telephone emergency services, including 911 services, shall provide direct access to individuals who use TDD's and computer modems....
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II-7.3000 Emergency telephone services