Access for 9-1-1 and Telephone Emergency Services

Q: What types of telephone emergency services are covered by Title II of the ADA?

A: The phrase "telephone emergency services" applies to basic emergency service -- police, fire, and ambulance -- that are provided by public safety agencies, including 9-1-1 (or, in some cases, seven-digit) systems. Direct, equal access must be provided to all services included in the system, including services such as emergency poison control information.