Floor surfaces in elevator cars shall comply with Section 11B-407.4.2....
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11B-411.4.2 Floor surfaces
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11B-411.4.5 Illumination
The level of illumination at the car controls shall comply with Section 11B-407.4.5....
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11B-411.4.2 Floor surfaces
Floor surfaces in elevator cars shall comply with Section 11B-407.4.2....
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11B-411.4.5 Illumination
The level of illumination at the car controls shall comply with Section 11B-407.4.5....
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Complaints
Carrier personnel would have to refer a passenger with a disability-related complaint or problem to a CRO....
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§382.87(a)
(a) As a carrier, you must not exclude any passenger with a disability from any seat or require that a passenger with a disability sit in any particular seat, on the basis of disability,...
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§382.83(a)(2)(i)
(i) You must provide notice that all passengers assigned these seats (other than passengers with a disability listed in §382.81 of this part) are subject to being reassigned to another seat...
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§382.41(d)
(d) Any limitations on the availability of storage facilities, in the cabin or in the cargo bay, for mobility aids or other assistive devices commonly used by passengers with a disability...
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Medical Certificates/Communicable Diseases
Some carriers questioned the objectivity or qualifications of a passenger’s physician to make a sound determination of whether it was safe for a passenger to travel....
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Are freight or service elevators required to comply?
When an elevator is used to provide a required accessible route between stories, it must meet requirements for passenger elevators....
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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§382.65(b)
(b) If a passenger asks you to provide an on-board wheelchair on a particular flight, you must provide it if the aircraft being used for the flight has more than 60 passenger seats, even...
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§382.125(c)
(c) You must provide for the checking and timely return of passengers' wheelchairs, other mobility aids, and other assistive devices as close as possible to the door of the aircraft, so...
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Teeing Grounds
The design and construction of new teeing grounds or the alteration of an existing teeing area must allow golf cars to enter and exit within these limits....
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11B-407.2.2 Hall signals
Hall signals, including in-car signals, shall comply with Section 11B-407.2.2....
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§ 37.91(f)
(f) This section does not require the provision of securement devices on intercity rail cars....
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11B-407.2.2 Hall signals
Hall signals, including in-car signals, shall comply with Section 11B-407.2.2....
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11B-407.2.2 Hall signals
Hall signals, including in-car signals, shall comply with Section 11B-407.2.2....
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C. General Complaint Resolution Tips
First and foremost, you must not violate the civil rights of passengers with a disability....
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11B-407.2.2.3 Audible signals
Audible signals shall sound once for the up direction and twice for the down direction, or shall have verbal annunciators that indicate the direction of elevator car travel....
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§382.55(a)
(a) All passengers, including those with disabilities, are subject to TSA security screening requirements at U.S. airports....
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§382.31(b)
(b) You may charge a passenger for the use of more than one seat if the passenger's size or condition (e.g., use of a stretcher) causes him or her to occupy the space of more than one seat...
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What It's Like to Navigate Chicago in a Wheelchair - Rolling On, Episode 1
When she was 20, Michele Lee suffered a car accident. Follow along to see how she now explores downtown Chicago in a wheelchair....
