(i) You must provide notice that all passengers assigned these seats (other than passengers with a disability listed in §382.81 of this part) are subject to being reassigned to another seat...
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§382.83(a)(2)(i)
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§382.41(d)
(d) Any limitations on the availability of storage facilities, in the cabin or in the cargo bay, for mobility aids or other assistive devices commonly used by passengers with a disability...
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§ 382.39 Provision of services and equipment
In no case shall carrier personnel hand-carry a passenger in order to provide boarding or deplaning assistance (i.e., directly pick up the passenger's body in the arms of one or more carrier...
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§382.65(b)
(b) If a passenger asks you to provide an on-board wheelchair on a particular flight, you must provide it if the aircraft being used for the flight has more than 60 passenger seats, even...
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§382.125(c)
(c) You must provide for the checking and timely return of passengers' wheelchairs, other mobility aids, and other assistive devices as close as possible to the door of the aircraft, so...
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Position: ADA Standard Section 703.3.2
EXCEPTION: Braille provided on elevator car controls shall be separated 3/16 inch (4.8 mm) minimum and shall be located either directly below or adjacent to the corresponding raised characters...
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Complaints
Carrier personnel would have to refer a passenger with a disability-related complaint or problem to a CRO....
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Are freight or service elevators required to comply?
When an elevator is used to provide a required accessible route between stories, it must meet requirements for passenger elevators....
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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Medical Certificates/Communicable Diseases
Some carriers questioned the objectivity or qualifications of a passenger’s physician to make a sound determination of whether it was safe for a passenger to travel....
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11B-703.3.2 Position
Exception: Braille provided on elevator car controls shall be separated 3/16 inch (4.8 mm) minimum and shall be located directly below the corresponding raised characters or symbols....
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408.4.5 Illumination
Elevator car illumination shall comply with 407.4.5....
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408.4.4 Leveling
Elevator car leveling shall comply with 407.4.4....
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409.4.5 Illumination Levels
Elevator car illumination shall comply with 407.4.5....
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408.4.4 Leveling
Elevator car leveling shall comply with 407.4.4....
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408.4.5 Illumination
Elevator car illumination shall comply with 407.4.5....
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409.4.5 Illumination Levels
Elevator car illumination shall comply with 407.4.5....
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R308.1.1 Boarding and Alighting Areas
Where transit stops serve vehicles with more than one car, boarding and alighting areas serving each car shall comply with R308.1.1 and R308.1.3....
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11B-407.4.10 Support rail
Support rails shall be provided on at least one wall of the car. Advisory 11B-407.4.10 Support rail....
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C. General Complaint Resolution Tips
First and foremost, you must not violate the civil rights of passengers with a disability....
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§382.55(a)
(a) All passengers, including those with disabilities, are subject to TSA security screening requirements at U.S. airports....
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§382.31(b)
(b) You may charge a passenger for the use of more than one seat if the passenger's size or condition (e.g., use of a stretcher) causes him or her to occupy the space of more than one seat...
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409.4.7.1 Type
A telephone and emergency signal device shall be provided in the car....