(b) As a carrier, you must comply with the following requirements for any shared-use automated airport kiosks you jointly own, lease, or control at a U.S. airport with 10,000 or more enplanements...
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§ 382.57(b)
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§382.53(a)(1)
(1) As a U.S. carrier, you must ensure that passengers with a disability who identify themselves as persons needing visual or hearing assistance have prompt access to the same information...
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§382.3 What do the terms in this rule mean?
In this regulation, the terms listed in this section have the following meanings: [Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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§ 382.5 Definitions
§ 382.5 Definitions. As used in this Part --
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I. Attendants
Except under limited circumstances, you cannot require a person with a disability to be accompanied by an attendant. [Sec. 382.35(a)] See Chapter 4, Section E for a discussion of the...
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E. Attendants
You should know that it is generally not appropriate to require a passenger with a disability to be accompanied by a personal care attendant. [Sec. 382.35(a)] Even if you have...
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Safety Considerations May Necessitate an Attendant
Safety Considerations May Necessitate an Attendant In the interests of safety, however, you may require that a passenger with a disability travel with an attendant as a condition...
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382.101 What other boarding and deplaning assistance must carriers provide?
382.101 What other boarding and deplaning assistance must carriers provide?...
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D. Accommodations for Air Travelers who are Deaf, Hard of Hearing, or Deaf-Blind
Carriers are responsible for ensuring that passengers with disabilities, including those with vision or hearing impairments, receive the same information in a timely manner that the carrier...
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Other Information for Individuals with Hearing or Vision Impairments
The carriers and carrier groups that filed comments all supported the requirement that passengers needing special transmission of this information identify themselves to carrier personnel...
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"Specified public transportation." (Preamble, Section-by-Section Analysis)
The operations of any portion of any airport that are under the control of an air carrier are covered by the Air Carrier Access Act....
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§382.101 What other boarding and deplaning assistance must carriers provide?
When level-entry boarding and deplaning assistance is not required to be provided under this subpart, you must, as a carrier, provide or ensure the provision of boarding and deplaning assistance...
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Refusal of Transportation
Carriers cannot refuse transportation to a qualified individual with a disability solely because the person’s disability results in appearance or involuntary behavior that may offend, annoy...
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§382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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Advance Notice for Optional Services and Equipment
Advance Notice for Optional Services and Equipment Although carriers are not required to provide the following services or equipment, if they choose to provide them, you may require 48...
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Discrimination is Prohibited
Management of carriers are required to ensure that the carrier (either directly or indirectly through its contractual, licensing, or other arrangements for provision of air transportation...
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G. Medical Certificates: When are they Allowed?
stretcher or in an incubator (where such service is offered); needs medical oxygen during the flight (where such service is offered); or has a medical condition that causes the carrier...
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§382.10 How does a U.S. or foreign carrier obtain a determination that it is providing an equivalent alternative to passengers with disabilities?
[See subsections ...]
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§ 382.35 Attendants
needs which carrier personnel are not obligated to provide is not a basis on which the carrier may require an attendant....
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§382.41 What flight-related information must carriers provide to qualified individuals with a disability?
As a carrier, you must provide the following information, on request, to qualified individuals with a disability or persons making inquiries on their behalf concerning the accessibility...
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TTY
TTY You must make available a TTY to permit individuals who are deaf or hard of hearing to obtain information from carriers. See also Chapter 3, Section E....
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14 CFR Parts 382 and 399; 49 CFR Part 27 - Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports
For the reasons set forth in the preamble, the Department amends 14 CFR parts 382 and 399 as follows: Title 14—Aeronautics and Space Part 382 Nondiscrimination on the Basis of...
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§382.13 Do carriers have to modify policies, practices, and facilities to ensure nondiscrimination?
[See subsections ...]
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2.8 Aircraft and Air Carrier Facility Accessibility.
Aircraft accessibility is generally addressed by the ACAA, which applies to U.S. and foreign air carriers....