Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
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§ 37.107(b)
Except as provided in paragraph (c) of this section, a private entity which is primarily engaged in transporting people and whose operations affect commerce, which remanufactures a rail passenger...
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§ 37.51(e)
Extensions may be granted only in a case where raising the entire passenger platform is the only means available of attaining accessibility or where other extraordinarily expensive structural...
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Written Complaints Received after the Trip
Written Complaints Received after the Trip You should be aware of your carrier’s established procedure for resolving written complaints from passengers with a disability....
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4. On-board wheelchairs
The existing rule requires that, on aircraft with more than 60 seats, the carrier must provide an onboard wheelchair in any case if the aircraft has an accessible lavatory, and on a passenger’s...
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T504 Fare Collection Devices
access routes), as well as their operable parts (to ensure such devices are reachable and usable by passengers with disabilities)....
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3. Testing and Labeling of Electronic Respiratory Assistive Devices
Testing and Labeling of Electronic Respiratory Assistive Devices In the Oxygen NPRM, we proposed that a U.S. carrier that conducts passenger-carrying service other than an on-demand air...
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6. Prescription Drug Container Labels
The law directed the National Council on Disability (NCD) to conduct an informational and educational campaign in cooperation with the stakeholder working group to inform the public, including...
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C. Executive Order 13132: Federalism
The MDE Standards do not have any direct effects on the state governments, the relationship between the national government and state governments, or the distribution of power and responsibilities...
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C. Patterns Of Discrimination
This presumption can be overcome by proof that qualified persons of the particular race, color, national origin, or sex, or that qualified handicapped persons are not in fact available in...
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225(b)(1) In general
of this title, to make available to all individuals in the United States a rapid, efficient nationwide communication service, and to increase the utility of the telephone system of the Nation...
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4.1.7(3)(e)
NOTE: The technical provisions of sections 4.2 through 4.35 are the same as those of the American National Standard Institute’s document A117.1‒1980, except as noted in the text....
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§100.125(c)
not preclude considerations employed in normal and prudent transactions, provided that no such factor may in any way relate to race, color, religion, sex, handicap, familial status or national...
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Tactile graphic
Tactile graphics Participants were interviewed while experiencing a bronze tactile graphic in the National Air and Space Museum’s “Wright Brothers” exhibition....
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Original research for ANSI A117.1 (1957 - 1961)
Original research for ANSI A117.1 (1957 - 1961) In the original research for ANSI A117.1 - 1961, American National Standard Specifications for Making Buildings and Facilities Accessible...
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Executive Order 13132 (Federalism)
The proposed standards do not have any direct effects on the state governments, the relationship between the national government and state governments, or the distribution of power and responsibilities...
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§382.51(a)(8)
(8) If you newly acquire televisions and other audio-visual displays for passenger safety briefings, information, or entertainment on or after May 13, 2009, such equipment must have high-contrast...
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§382.10(c)(2)
accommodation you are proposing to use in place of compliance with the provision of this part that you cite, and an explanation of how it provides substantially equivalent accessibility to passengers...
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§382.87(f)
(f) You are not required to furnish more than one seat per ticket or to provide a seat in a class of service other than the one the passenger has purchased in order to provide an accommodation...
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§382.99(c)
(c) For foreign carriers, the agreement with a U.S. airport must provide that all actions necessary to ensure accessible boarding and deplaning for passengers with a disability are completed...
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§382.43(c)(4)
(4) You must assist prospective passengers who indicate that they are unable to use your Web site due to a disability and contact you through other channels (e.g., by telephone or at the...
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§382.31(a)
(a) Except as otherwise provided in this part you must not, as a carrier, impose charges for providing facilities, equipment, or services that this rule requires to be provided to passengers...
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§27.71(i)(3)
(3) If an airport installs new televisions and other audio-visual displays for passenger safety briefings, information, or entertainment on or after October 5, 2015, such equipment must...
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§ 382.43(c)(4)
(4) You must assist prospective passengers who indicate that they are unable to use your Web site due to a disability and contact you through other channels (e.g., by telephone or at the...