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CHAPTER 6: SUPPORT DOCUMENTATION AND SERVICES
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§ 37.131 Service criteria for complementary paratransit
[56 FR 45621, Sept. 6, 1991, as amended at 61 FR 25416, May 21, 1996; 71 FR 63266, Oct. 30, 2006]
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§ 37.127 Complementary paratransit service for visitors
[56 FR 45621, Sept. 6, 1991, as amended at 61 FR 25416, May 21, 1996]
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D) Curb Ramps at Intersections
Pedestrian walkways or sidewalks that are the responsibility of the town often play a key role in providing access to government programs and services and to the goods and services offered...
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ALTERNATIVES TO BARRIER REMOVAL
Where a public accommodation can demonstrate that barrier removal is not readily achievable, the public accommodation shall not fail to make its goods, services, facilities, privileges,...
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2. What is the most integrated setting under the ADA and Olmstead in the context of a state and local government’s employment service system?
A: The “most integrated setting” is “a setting that enables individuals with disabilities to interact with nondisabled persons to the fullest extent possible.” 16 In the employment services...
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CVS Health - Don't DIS Me!
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Additional Resources for Technical Assistance and Locating Accessibility Services
Additional Resources for Technical Assistance and Locating Accessibility Services Region 1 (CT, ME, MA, NH, RI, VT) DBTAC: New England ADA Center Adaptive Environments Center, Inc....
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1. a. Complying with the ADA
These laws constitute a national mandate prohibiting discrimination based on disability in the provision of goods and services available to the public....
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1. a. Complying with the ADA
These laws constitute a national mandate prohibiting discrimination based on disability in the provision of goods and services available to the public....
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C. General Complaint Resolution Tips
You should familiarize yourself with this manual (and Appendix V containing the full text of part 382) and your carrier’s policies (concerning the law as well as good customer service...
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V. Modifications in Policies, Practices, and Procedures
A modification is not required if it would "fundamentally alter" the goods, services, or operations of the public accommodation....
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Dining Surfaces and Work Surfaces: ADA Standard Section 902
[See subsections ...]
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Holding Cells and Housing Cells: ADA Standard Section 807
[See subsections ...]
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Bus Boarding and Alighting Areas: ADA Standard Section 810.2
Bus boarding and alighting areas shall comply with 810.2. Advisory 810.2 Bus Boarding and Alighting Areas. At bus stops where a shelter is provided, the bus stop pad can be...
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Dressing, Fitting, and Locker Rooms: ADA Standard Section 803
[See subsections ...]
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Judges' Benches and Courtroom Stations: ADA Standard Section 808.4
Judges' benches, clerks' stations, bailiffs' stations, deputy clerks' stations, court reporters' stations and litigants' and counsel stations shall comply with 902.
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Toilet Facilities and Bathing Facilities: ADA Standard Section 809.4
At least one bathroom shall comply with 603. No fewer than one of each type of fixture provided shall comply with applicable requirements of 603 through 610. Toilet and bathing...
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Platform and Vehicle Floor Coordination: ADA Standard Section 810.5.3
Station platforms shall be positioned to coordinate with vehicles in accordance with the applicable requirements of 36 CFR Part 1192. Low level platforms shall be 8 inches (205 mm)...
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§ 37.171 Equivalency requirement for demand responsive service operated by private entities not primarily engaged in the business of transporting people
entity not primarily engaged in the business of transporting people which operates a demand responsive system shall ensure that its system, when viewed in its entirety, provides equivalent service...
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End Note
Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this...
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11B-813 Adult changing facilities
ETA Editor's Note Adult changing facilities are not addressed by 2010 ADA Standards, although a case could be made, based on the general obligation for governments to make their services...
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H.8. - Do private sector web sites that provide a subscription service to Federal agencies need to conform to 508 provisions?
(See section C.3 above) However, a vendor must design and manufacture products or services that meet the applicable Access Board's technical provisions if it wishes to sell those products...
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BACKGROUND
("Blockbuster"), the owner and operator of retail stores where Blockbuster provides video rental services and sells videos and other goods to the public....