highlights the difference between actions you must take according to the law as stated in part 382 and actions that you may choose to take in an effort to provide superior customer service to passengers...
Search Results "Passenger Vessel"
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Legal Requirements and Customer Service
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12162(b)(2)(A) General rule
(A) General rule It shall be considered discrimination for purposes of section 12132 of this title and section 794 of title 29 for a person to purchase or lease any new rail passenger...
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406.4.1 Clear height
required to be 7'-0" by this section, greater vertical clearance is required at van-accessible parking spaces, standard accessible parking spaces, the vehicular routes to these spaces, and passenger...
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12162(b)(1) One car per train rule
be considered discrimination for purposes of section 12132 of this title and section 794 of title 29 for a person who provides commuter rail transportation to fail to have at least one passenger...
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§100.201 Building entrance on an accessible route
Building entrance on an accessible route means an accessible entrance to a building that is connected by an accessible route to public transportation stops, to accessible parking and passenger...
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Floor and Ground Surfaces
required clearances, including clear floor space, wheelchair seating spaces, turning space, and door maneuvering clearances accessible parking spaces, access aisles, and accessible passenger...
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Van Space: Wider Parking Space
Where a van space and regular accessible space share an aisle, it is advisable to have the access aisle serve the van space on the passenger side (as is required where van spaces are angled...
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23. Extreme Weather Assistance
A passenger's request to be assisted from his or her door to a vehicle during extreme weather conditions should generally be granted so long as the driver leaving the vehicle to assist would...
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§ 37.107(a)
which is primarily engaged in the business of transporting people and whose operations affect commerce, which makes a solicitation after February 25, 1992, to purchase or lease a new rail passenger...
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§ 38.53(d)(1) Requirements
vehicle door at rest and the platform shall be no greater than 3 inches and the height of the vehicle floor shall be within plus or minus 5/8 inch of the platform height under all normal passenger...
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23. Extreme Weather Assistance
A passenger's request to be assisted from his or her door to a vehicle during extreme weather conditions should generally be granted so long as the driver leaving the vehicle to assist would...
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§ 38.173(b)
vehicle door at rest and the platform shall be no greater than 1 inch and the height of the vehicle floor shall be within plus or minus 1/2 inch of the platform height under all normal passenger...
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General Regulatory Approach
Department’s experience, over the 21 years since the enactment of the Air Carrier Access Act, that in order to ensure that carriers are accountable for providing nondiscriminatory service to passengers...
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T603.5 Securement Systems for Rear-Facing Wheelchair Positions
padded head rests that comply with ISO 10865-1:2012(E), Wheelchair containment and occupant retention systems for accessible transport vehicles designed for use by both sitting and standing passengers...
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Who has Obligations
1) Any State or local government; (2) Any department, agency, special purpose district, or other instrumentality of a State or States or local government; and (3) The National Railroad Passenger...
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Car Controls [4.10.12]
Various control panel designs that accommodate people of short stature, people who use wheelchairs, and all standing passengers are now readily available....
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APPENDIX A. GUIDELINES FOR SERVICE ANIMAL RELIEF AREAS (SARA)
A passenger with a service animal in a given sterile area should not have to travel excessive distances to reach a SARA or exit one sterile area and be reprocessed through another security...
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E. Paperwork Reduction Act
Specifically, section 382.43 requires carriers to provide a mechanism on their Web sites for passengers to provide online notification of their requests for disability accommodation services...
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§ 382.9 Assurances from contractors
Carriers’ contracts with contractors who provide services to passengers, including carriers’ agreements of appointment with travel agents (excluding travel agents who are not U.S. citizens...
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12161(6) Station
right-of-way on which intercity or commuter rail transportation is operated, where such portion is used by the general public and is related to the provision of such transportation, including passenger...
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Comments
so, they said, is the same as in the case of fixed route vehicles: simply acquiring inaccessible used vehicles perpetuates transportation that is not fully accessible to and usable by passengers...
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68.20(e) Railroad Vehicles
Such application shall not include railroad locomotives, railroad freight cars, railroad cabooses, commuter or intercity passenger rail cars or any other railroad cars described in the Americans...
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26. Five-Minute Warning or Notification of Arrival Calls
A passenger's request for a telephone call 5 minutes (or another reasonable interval) in advance or at time of vehicle arrival generally should be granted....
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§ 38.97(a)
(a) Where provided, handrails or stanchions within the passenger compartment shall be placed to permit sufficient turning and maneuvering space for wheelchairs and other mobility aids to...