To do this, public schools must provide appropriate “auxiliary aids and services” where necessary to provide effective communication;20 that is, schools must provide appropriate auxiliary...
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1. Under Title II, what must public school districts do to provide effective communication to students with hearing, vision, or speech disabilities?
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11B-227.5 Queues and Waiting Lines
Queues and waiting lines servicing counters or check-out aisles required to comply with Sections 11B-904.3 or 11B-904.4 shall comply with Section 11B-403 _|Walking Surfaces|_. ...
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27. Hand-Carrying
Hand-carrying a passenger is also a PCA-type service which is outside the scope of driver duties, and hence a fundamental alteration....
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Chapter 3 General Effective Communication Requirements Under Title II of the ADA
What are auxiliary aids and services? When is a state or local government required to provide auxiliary aids and services?...
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5) Mercantile
5) Mercantile ADAAG: Counters: * At least one of each type of sales or service counter where a cash register is located must be accessible....
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Section 1193.33 Information, documentation and training [1193.25 in the NPRM] (Section-by-Section Analysis)
Manufacturers are also required to ensure usable customer support and technical support in the call centers and service centers, which support their products. Comment....
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Conference Proceedings and Final Passage
Harkin noted that Secretary of Health and Human Services (HHS) Louis Sullivan wrote a letter to House Speaker Thomas S....
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Must all new or reconstructed facilities be accessible?
Forest Service Handbook 7309.11.34.16.1.g details a few very specific exemptions to accessibility requirements in new and existing Forest Service buildings....
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Culver's DriveThru Assistance for the Deaf & Hard of Hearing: Product Demonstration Video of OrderAssist™
Product Demonstration Video of OrderAssist™
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ABC 7 Chicago Karen Meyer: Orland Park, IL Culver's restaurant offer accessible drive-thrus
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11B-224 Transient lodging guest rooms, housing at a place of education and social service center establishments.
[See subsections ...]
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11B-224 Transient lodging guest rooms, housing at a place of education and social service center establishments
[See subsections ...]
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Expanding Your Market: Accessibility Benefits Older Adult Customers
Many older adults, whether they have disabilities or not, are often unwilling to be categorized as “old” or in need of “special services.”...
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49 CFR Part 37 - Transportation for Individuals With Disabilities; Reasonable Modification of Policies and Practices
For the reasons set forth in the preamble, the Department of Transportation amends 49 CFR parts 27 and 37, as follows: PART 37—TRANSPORTATION SERVICES FOR INDIVIDUALS WITH DISABILITIES...
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A7.2(3) Assistive Listening Devices
At all sales and service counters, teller windows, box offices, and information kiosks where a physical barrier separates service personnel and customers, it is recommended that at least...
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McGuire Manufacturing Co., Inc. Retrofit Insulation Kit for P-Trap
1 1/4 x 1 1/2" seamless retrofit P-Trap kit. Furnished with seamless J-Bend cover, wall bend cover, drain tailpiece, riser tube, angle stop, and wheel handle covers.
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1. Face-to-Face Communications
For more complex or lengthy exchanges, more advanced aids and services are required....
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
U.S. Department of Justice Civil Rights Division Disability Rights Section
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Sec.36.310(a) General
(a) General.
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11B-904.4.1 Parallel approach
A portion of the counter surface that is 36 inches (914 mm) long minimum and 34 inches (864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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904.4.1 Parallel Approach
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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904.4.1 Parallel Approach
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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Filing a complaint
If you believe that a VRS provider has not been following the FCC rules, you may file a complaint with us. There are multiple options for filing a complaint with the...
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Is a transportation operator required to procure vehicles with lifts that have a design load of more than 600 pounds?
No. 49 CFR Part 38 continues to require that lifts have a minimum design load of 600 pounds and that the lift platform accommodate a wheelchair measuring 30 inches by 48...
