It also describes features required by other regulations designed to make air travel more accessible....
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New Horizons: Information for the Air Traveler with a Disability
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§ 37.21(a)(3)
(3) Any private entity that is not primarily engaged in the business of transporting people but operates a demand responsive or fixed route system....
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382.1 What is the purpose of this Part?
382.1 What is the purpose of this Part? The section is amended to include foreign carriers.
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Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant?
QUESTION: Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant? ANSWER: No. Airlines may not have a policy that requires all...
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What is 14 CFR Part 382 (part 382)?
Part 382 is a detailed set of rules that define air carriers’ responsibilities under the ACAA and ensures that individuals with disabilities will be treated without discrimination consistent...
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Purpose of the Manual
The manual does not expand air carriers’ legal obligations or establish new requirements under the law....
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Do the ACAA and its implementing regulations (14 CFR part 382 or part 382) apply to both U.S. and foreign carriers?
same time, DOT issued a notice to foreign carriers advising them that the Department intended to use the provisions of part 382, which by its terms does not impose requirements on foreign air...
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7. In § 37.103 (b) and (c), remove the words “or an over-the-road bus,”
§ 37.103 [Amended] 7. In § 37.103 (b) and (c), remove the words “or an over-the-road bus,”.
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§ 37.103 Purchase or lease of new non-rail vehicles by private entities primarily engaged in the business of transporting people
[56 FR 45621, Sept. 6, 1991, as amended at 76 FR 57936, Sept. 19, 2011]
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Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
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Pre-boarding as an Option
Pre-boarding as an Option Although you are not required to pre-board, choosing to take advantage of a pre-boarding opportunity may assist you in securing a seating accommodation...
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§ 37.33 Airport transportation systems
[See subsections ...]
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§27.71(f)
services to individuals with disabilities as required by this part and applicable ADA rules of the Department of Transportation and Department of Justice for airport operators and applicable Air...
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§ 382.35 Attendants
(a) Except as provided in this section, a carrier shall not require that a qualified individual with a disability travel with an attendant as a condition of being provided air transportation...
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Safety Always Considered
Safety Always Considered You should keep in mind that carriers are obligated to take the safety of all passengers into consideration when making decisions about accommodations for...
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I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant?
QUESTION: I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant? ANSWER: Airlines may not require a passenger with a...
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DOT’s ADA Regulations
commuter rail transportation, as well as to any private entity that provides public transportation or that is not primarily engaged in the business of transporting people but operates a demand...
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§ 382.31 Refusal of transportation
§ 382.31 Refusal of transportation. (a) Unless specifically permitted by a provision of this part, a carrier shall not refuse to provide transportation to a qualified individual...
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You may refuse transportation to the individual with a disability if it would endanger the safety of the aircraft
If transportation of a passenger with a disability would endanger the safety of the aircraft or the health or safety of its passengers or violate an FAA safety regulation, you may...
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You shall not limit the number of individuals with disabilities on a particular flight
You shall not limit the number of individuals with disabilities on a particular flight. [Sec. 382.31(c)]
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You must not refuse transportation to a passenger solely on the basis of a disability
You must not refuse transportation to a passenger solely on the basis of a disability. [Sec. 382.31(a)]
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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Service Animals
Service Animals It is not required under the law to provide advance notice if you are traveling with a service animal. However, in order to guarantee your seat assignment, you...
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Refusal of Transportation
Carriers cannot refuse transportation to a qualified individual with a disability solely because the person’s disability results in appearance or involuntary behavior that may...