or audio) checked yes on the registration form to “please check here if you will be using a mobility device (such as cane, walker, crutches, wheelchair, scooter, etc.) or use a service...
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Projecting Numbers of Attendees with Disabilities
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11B-227.5 Queues and Waiting Lines
Queues and waiting lines servicing counters or check-out aisles required to comply with Sections 11B-904.3 or 11B-904.4 shall comply with Section 11B-403 _|Walking Surfaces|_. ...
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1. Under Title II, what must public school districts do to provide effective communication to students with hearing, vision, or speech disabilities?
To do this, public schools must provide appropriate “auxiliary aids and services” where necessary to provide effective communication;20 that is, schools must provide appropriate auxiliary...
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11B-227.5 Queues and Waiting Lines
Queues and waiting lines servicing counters or check-out aisles required to comply with Sections 11B-904.3 or 11B-904.4 shall comply with Section 11B-403 _|Walking Surfaces|_. ...
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27. Hand-Carrying
Hand-carrying a passenger is also a PCA-type service which is outside the scope of driver duties, and hence a fundamental alteration....
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Chapter 3 General Effective Communication Requirements Under Title II of the ADA
What are auxiliary aids and services? When is a state or local government required to provide auxiliary aids and services?...
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5) Mercantile
5) Mercantile ADAAG: Counters: * At least one of each type of sales or service counter where a cash register is located must be accessible....
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Section 1193.33 Information, documentation and training [1193.25 in the NPRM] (Section-by-Section Analysis)
Manufacturers are also required to ensure usable customer support and technical support in the call centers and service centers, which support their products. Comment....
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Conference Proceedings and Final Passage
Harkin noted that Secretary of Health and Human Services (HHS) Louis Sullivan wrote a letter to House Speaker Thomas S....
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Must all new or reconstructed facilities be accessible?
Forest Service Handbook 7309.11.34.16.1.g details a few very specific exemptions to accessibility requirements in new and existing Forest Service buildings....
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Culver's DriveThru Assistance for the Deaf & Hard of Hearing: Product Demonstration Video of OrderAssist™
Product Demonstration Video of OrderAssist™
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ABC 7 Chicago Karen Meyer: Orland Park, IL Culver's restaurant offer accessible drive-thrus
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11B-224 Transient lodging guest rooms, housing at a place of education and social service center establishments.
[See subsections ...]
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11B-224 Transient lodging guest rooms, housing at a place of education and social service center establishments
[See subsections ...]
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Expanding Your Market: Accessibility Benefits Older Adult Customers
Many older adults, whether they have disabilities or not, are often unwilling to be categorized as “old” or in need of “special services.”...
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49 CFR Part 37 - Transportation for Individuals With Disabilities; Reasonable Modification of Policies and Practices
For the reasons set forth in the preamble, the Department of Transportation amends 49 CFR parts 27 and 37, as follows: PART 37—TRANSPORTATION SERVICES FOR INDIVIDUALS WITH DISABILITIES...
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A7.2(3) Assistive Listening Devices
At all sales and service counters, teller windows, box offices, and information kiosks where a physical barrier separates service personnel and customers, it is recommended that at least...
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1. Face-to-Face Communications
For more complex or lengthy exchanges, more advanced aids and services are required....
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
U.S. Department of Justice Civil Rights Division Disability Rights Section
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Sec.36.310(a) General
(a) General.
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11B-904.4.1 Parallel approach
A portion of the counter surface that is 36 inches (914 mm) long minimum and 34 inches (864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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904.4.1 Parallel Approach
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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904.4.1 Parallel Approach
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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Filing a complaint
If you believe that a VRS provider has not been following the FCC rules, you may file a complaint with us. There are multiple options for filing a complaint with the...
