NAD Attorney Anna Bitencourt shares how the Americans with Disabilities Act (ADA) covers Video Relay Services (VRS) when calling a bank....
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ADA25: #15 of 25 -- VRS: Banks
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NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT
the Americans with Disabilities Act of 1990 ("ADA"), the [name of public entity] will not discriminate against qualified individuals with disabilities on the basis of disability in its services...
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Sales and Service Elements and Spaces
[See subsections ...]
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Error/Omission: Food service queuing areas are too narrow and do not provide adequate clear width for turns.
Error/Omission: Food service queuing areas are too narrow and do not provide adequate clear width for turns....
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§ 35.130(h)
(h) A public entity may impose legitimate safety requirements necessary for the safe operation of its services, programs, or activities....
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§ 38.111(a)(1)
(1) Single-level rail passenger coaches and food service cars (other than single-level dining cars) shall comply with §§38.113 through 38.123 of this part....
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Sec.36.202(b) Participation in unequal benefit
disability or disabilities of such individual or class, directly, or through contractual, licensing, or other arrangements, with the opportunity to participate in or benefit from a good, service...
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§ 36.202(b) Participation in unequal benefit.
disability or disabilities of such individual or class, directly, or through contractual, licensing, or other arrangements, with the opportunity to participate in or benefit from a good, service...
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§ 37.7(b)(4)
(4) In the case of a request by a private entity that provides transportation services subject to the provisions of subpart E of this part or a manufacturer, the private entity or manufacturer...
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Tips for Interacting with People with Disabilities
If you encounter an individual with a service animal, such as a dog, please do not touch or distract the animal....
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Sec.36.304(c)(2)
(2) Second, a public accommodation should take measures to provide access to those areas of a place of public accommodation where goods and services are made available to the public....
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§ 36.304(c)(2)
(2) Second, a public accommodation should take measures to provide access to those areas of a place of public accommodation where goods and services are made available to the public....
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11B-902.4.1 Clear floor or ground space
A clear floor space complying with Section 11B-305 positioned for forward approach shall be provided. Knee and toe clearance complying with Section 11B-306 shall be provided, except...
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How can I contact manufacturers and service providers about access concerns?
How can I contact manufacturers and service providers about access concerns?...
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‘‘Qualified interpreter.’’
The proposed rule defined auxiliary aids and services to include the statutory term, ‘‘qualified interpreters’’ (§ 35.104), but did not define it....
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5. Fare Handling
station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established means should be granted on fixed route or paratransit service...
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§ 36.303(d)(1)
interactive voice response system, for receiving and directing incoming telephone calls, that system must provide effective real-time communication with individuals using auxiliary aids and services...
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§382.51(a)
(a) As a carrier, you must comply with the following requirements with respect to all terminal facilities you own, lease, or control at a U.S. airport:
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§382.51(b)
(b) As a carrier, you must ensure that passengers with a disability can readily use all terminal facilities you own, lease, or control at a foreign airport. In the case of foreign...
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§35.190(b)(3)
(3) Department of Health and Human Services: all programs, services, and regulatory activities relating to the provision of health care and social services, including schools of medicine...
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C. ACCESSIBILITY FOR DEAF AND HARD OF HEARING PATRONS
Within 30 days of the Effective Date of this Agreement, the Cavs shall provide effective real-time communication with individuals using auxiliary aids and services, including text...
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Change "service animal" to "assistance animal." (Section-by-Section Analysis)
Some commenters asserted that "assistance animal" is a term of art and should replace "service animal." ...
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Change "service animal" to "assistance animal." (Section-by-Section Analysis)
Some commenters asserted that "assistance animal" is a term of art and should replace "service animal." ...
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13. Intermediate Stops
While this can be a very useful service to the rider, and in some cases can save the provider's time and money (by scheduling and providing a separate trip to and from the drug store), such...