U.S. Department of Justice Civil Rights Division Disability Rights Section Gathering Input from Customers with Disabilities
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Gathering Input from Customers with Disabilities
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II-7.1100 Primary consideration.
[Insert the following text after the first paragraph of this section, p. 39.] ILLUSTRATION: A county's Supervisor of Elections provides magnifying lenses and readers for...
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§301(7)(B)
A restaurant, bar, or other establishment serving food or drink;
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Guidance Questions and Answers Concerning 49 CFR Part 39, ADA Rules Concerning Passenger Vessels
The Department of Transportation’s final rules applying the Americans with Disabilities Act (ADA) to passenger vessel operators’ (PVOs’) policies took effect January 3, 2011.i These...
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Companions in health care settings. (Section-by-Section Analysis)
Effective communication is particularly critical in health care settings where miscommunication may lead to misdiagnosis and improper or delayed medical treatment. Under the ADA,...
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§ 36.303(c) Effective communication
(c) Effective communication.
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§ 36.302(c)(2)(iii)
(iii) The animal poses a direct threat to the health or safety of others that cannot be eliminated by reasonable modifications.
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§104.44(d) Auxiliary aids
(d) Auxiliary aids.
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If the lift manufacturer specifies that wheelchairs must face away from the vehicle when using the lift, are transportation operators required to permit passengers to board facing the vehicle?
If the lift manufacturer specifies that wheelchairs must face away from the vehicle when using the lift, are transportation operators required to permit passengers to board facing...
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§ 35.136(b)(3)
(3) The animal poses a direct threat to the health or safety of others that cannot be eliminated by reasonable modifications.
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If the lift manufacturer specifies that wheelchairs must face away from the vehicle when using the lift, are transportation operators required to permit passengers to board facing the vehicle?
Yes. 49 CFR Part 38 specifies that a lift must permit both inboard and outboard facing of wheelchair users. A lift that requires passengers to face a specific direction does not...
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12181(7)(B)
(B) a restaurant, bar, or other establishment serving food or drink;
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12145(a) Granting
(a) Granting With respect to the purchase of new buses, a public entity may apply for, and the Secretary may temporarily relieve such public entity from the obligation under...
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§ 36.303(c) Effective communication
(c) Effective communication.
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§35.160(b)
(b)
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Sec.36.209(a)(2)
(2) A public accommodation shall not discriminate on the basis of illegal use of drugs against an individual who is not engaging in current illegal use of drugs and who --
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1.2 Definitions
[See subsections ...]
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§1193.33(c)
(c) Where manufacturers provide employee training, they shall ensure it is appropriate to an employee's function. In developing, or incorporating existing training programs,...
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1. Snow and Ice
Except in extreme conditions that rise to the level of a direct threat to the driver or others, a passenger's request for a paratransit driver to walk over a pathway that has not...
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§ 35.160(b)
(b)
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§ 35.136(i)(1) Reasonable modifications
(1) Reasonable modifications. A public entity shall make reasonable modifications in policies, practices, or procedures to permit the use of a miniature horse by an individual with a...
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§ 37.5(c)
(c) An entity shall not require an individual with a disability to use designated priority seats, if the individual does not choose to use these seats.
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§ 37.7(b)(2)(v)
(v) Documentation of the public participation used in developing an alternative method of compliance.
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§ 37.7(b)(3)(ii)
(ii) The entity shall make its proposed request available for public comment before the request is made final or transmitted to DOT. In making the request available for public...