It shall be considered discrimination for any operator to--
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§ 37.207 Discriminatory practices
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Section 36.303 Auxiliary Aids and Services (Section-by-Section Analysis)
[See subsections ...]
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Inclusion Solutions OrderAssist™ Drive-Thru Access
Returning customers at the counter and the drive-thru can prepare their order forms in advance and cut down on service time....
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What kinds of services must transportation personnel provide?
Attendant-type services (e.g., manually lifting or transferring passengers to seats and carrying personal baggage or suitcases (except where provided to nondisabled passengers)) are not...
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What kinds of services must transportation personnel provide?
Attendant-type services (e.g., manually lifting or transferring passengers to seats and carrying personal baggage or suitcases (except where provided to nondisabled passengers)) are not...
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Miniature horses. (Section-by-Section Analysis)
of services for individuals with all types of disabilities....
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"Auxiliary Aids and Services" (Section-by-Section Analysis)
‘‘Auxiliary Aids and Services’’ (Section-by-Section Analysis) In the NPRM, the Department proposed revisions to the definition of auxiliary aids and services under § 35.104 to include...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
The CRO normally has the authority to make the final decision regarding carriage of service animals....
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Multi-Story Buildings and Facilities: ADA Standard Section 206.2.3
Section 206.2.3 covers the scoping requirements in the most current ADA Standards for accessible routes within multi-story buildings and facilities
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Clear Floor Space [§309.2]
Nominal centering of the space on operable portions of elements is advisable, but not required (except at washers and dryers)....
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General Requirements of Part 382
In a nutshell, the main requirements of Part 382 regarding service animals are: Carriers shall permit dogs and other service animals used by persons with disabilities to accompany...
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Requests for Seat Assignments by a Passenger Accompanied by a Service Animal
Requests for Seat Assignments by a Passenger Accompanied by a Service Animal For a disabled passenger traveling with a service animal, you must provide, as the passenger with a disability...
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Determining appropriate auxiliary aids. (Section-by-Section Analysis)
For example, a deaf individual may go to a private community health center with what is at first believed to be a minor medical emergency, such as a sore knee, and the individual with a...
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Telecommunications Relay Services (TRS) (Advisory Guidance)
Telecommunications Relay Services (TRS) 18....
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Shelves, Sales and Service Counters, and Check-Out Aisles
Shelves, Sales and Service Counters, and Check-Out Aisles The obligation to provide program access also applies to merchandise shelves, sales and service counters, and check-out aisles...
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FCC Consumer Guide: Telecommunications Access for People with Disabilities
Telecommunications Access for People with Disabilities FCC rules under Section 255 of the Communications Act require telecommunications equipment manufacturers and service providers...
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§ 37.5(b)
(b) Notwithstanding the provision of any special transportation service to individuals with disabilities, an entity shall not, on the basis of disability, deny to any individual with a disability...
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ADA Expert Weighs In On Service at the pump (FuelCall): NBC News Kansas City
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§ 35.136(a) General
Generally, a public entity shall modify its policies, practices, or procedures to permit the use of a service animal by an individual with a disability, unless the public entity can demonstrate...
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TTY AND RELAY SERVICES
Officers must also accept telephone calls placed by persons who are deaf or hard of hearing through the Telecommunications Relay Service....
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17. Q. What about "911" calls? How are those made accessible to people with speech or hearing disabilities?
A: Individuals with hearing and speech disabilities must have direct access to "911" or similar emergency telephone services, meaning that emergency response centers must be equipped to...
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Was the carrier correct in asking me to take a seat other than a bulkhead seat in the emergency exit row?
QUESTION: I fly with my service animal and normally ask for a bulkhead seat, as it provides a little bit more room for my service dog....
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Personal Assistants and Service Animals
Prepare and train your event staff about service animals, including proper etiquette. Canine Companions for Independence offers etiquette tips for interacting with service animals....
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GSA
General Services Administration, acting by or through the Administrator of General Services, or a designated official to whom functions under this part have been delegated by the Administrator...
