Carrier Access Act, 49 U.S.C. 41705, and the Fair Housing Act, 42 U.S.C. 3601 et seq....
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§382.81 For which passengers must carriers make seating accommodations?
As a carrier, you must provide the following seating accommodations to the following passengers on request, if the passenger self-identifies to you as having a disability specified in this...
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§27.72(c)
(c) Each airport operator shall negotiate in good faith with each U.S. carrier serving the airport concerning the acquisition and use of boarding assistance devices to ensure the provision...
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§382.53(a)(3)
(3) As a U.S. or foreign carrier, at any U.S. airport covered by this paragraph where the airport has effective control over the covered gates, ticketing areas, and customer service desks...
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§27.72(d)
(d) Each airport operator shall negotiate in good faith with each foreign carrier serving the airport concerning the acquisition and use of boarding assistance devices to ensure the provision...
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§27.71(j)(2)
(2) Airport operators must ensure that at least 25 percent of shared-use automated airport kiosks they jointly own, lease, or control with carriers in each location at the airport meet the...
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§ 27.71(j)(2)
(2) Airport operators must ensure that at least 25 percent of shared-use automated airport kiosks they jointly own, lease, or control with carriers in each location at the airport meet the...
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§382.11(b)
(b) As an indirect carrier, you must comply with §§382.17 through 382.157 of this part when providing facilities or services to passengers that would have otherwise been provided by a direct...
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§382.91(c)
(c) As a carrier at a U.S. airport, you must, on request, in cooperation with the airport operator, provide for escorting a passenger with a service animal to an animal relief area provided...
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Was the carrier correct in asking me to take a seat other than a bulkhead seat in the emergency exit row?
On a recent flight, the carrier would not allow me to sit in the bulkhead row with my service animal because the bulkhead row was also an emergency exit row....
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Development of Technical Assistance Manual
In creating this manual, DOT held meetings with representatives from the disability community, air carriers, and organizations that contract with air carriers to provide disability-related...
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May a carrier charge a maintenance or cleaning fee to passengers who travel with service animals?
Part 382 prohibits carriers from imposing special charges for accommodations required by the regulation, such as carriage of a service animal....
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§382.99(a)
(a) As a carrier, you must negotiate in good faith with the airport operator of each U.S. airport described in §382.95(b) to ensure the provision of lifts for boarding and deplaning where...
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§27.71(j)(1)
(1) Airport operators that jointly own, lease, or control automated airport kiosks with carriers at U.S. airports must ensure that all shared-use automated kiosks installed on or after December...
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§ 27.71(j)(1)
(1) Airport operators that jointly own, lease, or control automated airport kiosks with carriers at U.S. airports must ensure that all shared-use automated kiosks installed on or after December...
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Coverage and Definition of “Flight”
number that begins or ends at a U.S. airport....
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Other Comments on the Technical Standard
Other Comments on the Technical Standard Several disability organizations' comments urged the Department to require carriers and airports to consult with individuals with disabilities...
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§382.55(b)
(b) If, as a carrier, you impose security screening procedures for passengers with disabilities that go beyond those mandated by TSA (or, at a foreign airport, beyond the law of the country...
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2. Section 382.3 is amended...
Section 382.3 is amended by revising the definition of “air transportation” and adding definitions for “automated airport kiosk,” “conforming alternate version,” “flight-related services...
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Safety Considerations
The ACAA does not require air carriers to disregard applicable FAA safety regulations....
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§382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
As a carrier, you must not leave a passenger who has requested assistance required by this subpart unattended by the personnel responsible for enplaning, deplaning, or connecting assistance...
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§382.157(a)
submitted on behalf, of an individual with a disability concerning a difficulty associated with the person's disability, which the person experienced when using or attempting to use an air...
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§382.99(f)
(f) All carriers and airport operators involved are jointly and severally responsible for the timely and complete implementation of the agreement....
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§27.71(h)(3)(ii)
(ii) A service animal training organization, the airport, and the carriers in the terminal in which the relief area will be located agree that a relief area would be better placed outside...