If a passenger expresses discomfort or annoyance because of an allergic reaction to the presence of a service animal nearby, you can offer the uncomfortable passenger the opportunity to...
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What do I do if a passenger claims that he or she is allergic to someone else’s service animal?
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DOJ’s ADA Regulations
DOJ regulations issued under title II of the ADA apply to programs, activities, and services of state and local governments....
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§27.71(k)(7)(ii) Characters.
(ii) Characters. Characters displayed on the screen must be in a sans serif font. Characters must be 3/16 inch (4.8 mm) high minimum based on the uppercase letter “I.” Characters...
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§ 27.71(k)(7)(ii) Characters
(ii) Characters. Characters displayed on the screen must be in a sans serif font. Characters must be 3/16 inch (4.8 mm) high minimum based on the uppercase letter “I.” Characters...
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§ 382.57(c)(3)(i) Identification
(i) Identification. Operable parts must be tactilely discernible without activation;
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SUBCHAPTER II - PUBLIC SERVICES [Title II]
[See subsections ...]
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III-4.2300 Service animals
III−4.2300 Service animals....
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What questions can a public entity ask to determine if a dog is a service animal?
In situations where it is not obvious that a dog is a service animal, a public entity may ask two questions: (1) is the dog a service animal required because of a disability?...
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§382.117(f)
(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin....
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Customer Service Issues for People with Disabilities
Poor customer service can ruin the stay of a guest with disabilities, even if the hotel facility itself is fully accessible....
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Inputs
asked about alphabetic and numeric keypad arrangements and whether the specified function keys and identification symbols were sufficient for the types of operations typically performed on airport...
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Food Service Lines [5.5] and Tableware and Condiment Areas [5.6]
Food Service Lines [5.5] and Tableware and Condiment Areas [5.6] Tray slides, if provided, must be no more than 34 inches high....
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Outputs
They observed that along with privacy concerns, the ambient noise levels in airports would present difficulties....
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II-7.3100 General
These telephone emergency services--including "911" services--are clearly an important public service whose reliability can be a matter of life or death....
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Auxiliary Aids and Services
Auxiliary Aids and Services: If auxiliary aids and services are requested by guests, meeting organizers will need to address before the meeting takes place how to provide such services...
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IRS Videos in ASL: Tax Scams via Video Relay Service (VRS) (Captions & Audio)
Published on Feb 16, 2017 The IRS warns the Deaf and hard of hearing community about an increasing number of tax scammers that use the Video Relay Services (VRS)....
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1. Providing Equal Access With Auxiliary Aids and Services
These different ways are provided through “auxiliary aids and services.” ...
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§ 37.167 Other service requirements
[56 FR 45621, Sept. 6, 1991, as amended at 58 FR 63103, Nov. 30, 1993]
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ADA25: #22 of 25 -- Preservation of Relay Services
However, it is important to preserve and promote the quality of relay services....
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§ 36.404(a)
facility that houses a shopping center, a shopping mall, the professional office of a health care provider, a terminal, depot, or other station used for specified public transportation, or an airport...
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Sec.36.404(a)
facility that houses a shopping center, a shopping mall, the professional office of a health care provider, a terminal, depot, or other station used for specified public transportation, or an airport...
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12162(a)(4) Food service
(4) Food service...
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§ 36.302(c) Service animals.
(c) Service animals....
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Sorenson Video Relay Service ntouch® PC
Using cutting-edge technology, Sorenson Video Relay Service® (SVRS®) has designed the ntouch® group of products specifically for deaf communication....
