ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
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603.1 General
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Inquiries about service animals. (Section-by-Section Analysis)
Inquiries about service animals....
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§ 35.136(c) If an animal is properly excluded
If a public entity properly excludes a service animal, it shall give the individual with a disability the opportunity to participate in the service, program, or activity without having the...
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Check-Out Aisles and Sales and Service Counters
Section 227 of the 2010 Standards clarifies the requirements for food service lines....
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2.7 Vehicle and Transportation Systems Accessibility.
Airports that operate fixed-route transportation systems are subject to the requirements in 49 CFR part 37 for commuter bus service operated by public entities....
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§ 35.136(c) If an animal is properly excluded
If a public entity properly excludes a service animal under §35.136(b), it shall give the individual with a disability the opportunity to participate in the service, program, or activity...
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603.1 General (Section-by-Section Analysis)
603.1 General (Section-by-Section Analysis) This section addresses the accessibility of ICT support services, such as help desks, call centers, training centers, and automated self-service...
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D. Beyond TTYs: Providing 9-1-1 and Emergency Services Via New Communication Technologies
State and local governments are responsible under Title II of the ADA for providing effective communication and equal access to 9-1-1 and other emergency services.5 To achieve effective...
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II-7.3000 Emergency telephone services.
[See subsections ...]
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II-7.3000 Emergency telephone services
[See subsections ...]
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§ 36.310(a)(2)
Transportation services subject to this section include, but are not limited to, shuttle services operated between transportation terminals and places of public accommodation, customer shuttle...
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225(c) Provision of services
(c) Provision of services Each common carrier providing telephone voice transmission services shall, not later than 3 years after July 26, 1990, provide in compliance with the regulations...
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§382.57(a)(5)(ii)
(ii) Maintained in proper working condition.
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§382.57(a)(5)(i)
(i) Visually and tactilely identifiable to users as accessible (e.g., an international symbol of accessibility affixed to the front of the device).
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§382.57(c)(5)(iv) Tickets and boarding passes
(iv) Tickets and boarding passes. Where tickets or boarding passes are provided, tickets and boarding passes must have an orientation that is tactilely discernible if orientation is...
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§382.57(c)(6)(iv) Function keys
(iv) Function keys. Function keys must comply with paragraphs (c)(6)(iv)(A) and (B) of this section.
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§382.57(c)(6)(i) Input controls
(i) Input controls. At least one input control that is tactilely discernible without activation must be provided for each function. Where provided, key surfaces not on active areas...
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§382.57(c)(7) Display screen
(7) Display screen. The display screen must comply with paragraphs (c)(7)(i) and (ii) of this section.
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§27.71(k)(1) Self contained.
(1) Self contained. Except for personal headsets and audio loops, automated kiosks must be operable without requiring the user to attach assistive technology.
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Display Screens
Display Screens The Department did not ask specific questions but received a few comments about the proposed specifications for display screens. Comments: The Trace Center...
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§ 382.57(a)(5)(i)
(i) Visually and tactilely identifiable to users as accessible (e.g., an international symbol of accessibility affixed to the front of the device).
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§ 382.57(c)(6)(iv) Function keys
(iv) Function keys. Function keys must comply with paragraphs (c)(6)(iv)(A) and (B) of this section.
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§ 382.57(a)(5)(ii)
(ii) Maintained in proper working condition.
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§ 382.57(c)(6)(i) Input controls
(i) Input controls. At least one input control that is tactilely discernible without activation must be provided for each function. Where provided, key surfaces not on active areas...