Digital accessibility means you can effectively serve more customers, better support your employees and avoid costly litigation. Accessibility benefits all users....
Search Results "Customer Service"
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Perkins Access Digital Accessibility Services
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§ 36.302(c)(9)(iii) Other requirements
Sections 36.302(c)(3) through (c)(8), which apply to service animals, shall also apply to miniature horses....
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Contracting with Other Entities to Provide Programs, Services or Activities
The general nondiscrimination requirement and all of Title II apply whether a public entity provides the program, service or activity itself or is contracting with another entity to do so...
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Serving Counters
When it is not readily achievable to provide an accessible counter or bar area or service at accessible tables in the same area, then a business should provide service in an alternative...
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§ 35.161(c)
(c) A public entity shall respond to telephone calls from a telecommunications relay service established under title IV of the ADA in the same manner that it responds to other telephone...
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§ 35.161(c)
(c) A public entity shall respond to telephone calls from a telecommunications relay service established under title IV of the Americans with Disabilities Act in the same manner that it...
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Service Dog Central
Service Dog Central is a community of service dog partners and trainers working together to bring you our combined knowledge about service dogs....
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II-7.3300 Seven-digit lines
Where a 911 line is not available and the public entity provides emergency services through a seven-digit number, it may provide two separate lines -- one for voice calls, and another for...
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USDA Forest Service Missoula Technology and Development Center Facilities Toolbox: Accessibility Tools
This section of the facilities toolbox provides information to help integrate accessibility into facilities while complying with legal requirements and codes. The topics below...
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Providing Auxiliary Aids and Services
services a key factor in the date selection process....
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E208 Support Documentation and Services (Section-by-Section Analysis)
E208 Support Documentation and Services (Section-by-Section Analysis) This is an introductory section....
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603.2 Information on Accessibility and Compatibility Features (Section-by-Section Analysis)
Accessibility and Compatibility Features (Section-by-Section Analysis) This proposed section complements the product documentation requirements in section 602 by proposing that ICT support services...
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III-7.5150 Storage, shelving, and display units
Self-service shelves and displays must be on an accessible route but need not be lowered within reach ranges of individuals who use wheelchairs....
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225 Storage
Self-service shelving is required to be on an accessible route, but is not required to comply with the reach range requirements....
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904.4 Sales and Service Counters
904.4 Sales and Service Counters. Sales counters and service counters shall comply with 904.4.1 or 904.4.2....
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Access to Programs and Services in Existing Facilities
Access to Programs and Services in Existing Facilities Public entities have an ongoing obligation to ensure that individuals with disabilities are not excluded from programs and services...
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Notice of auxiliary aids and services
Notice of auxiliary aids and services: j....
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Training
Service Representatives, who are not seasonal....
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904.4 Sales and Service Counters
Sales counters and service counters shall comply with 904.4.1 or 904.4.2. The accessible portion of the counter top shall extend the same depth as the sales or service counter top....
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Safety
Requirements that are necessary for safe operation of a program, service, or activity are allowed, but they must be based on a current, objective assessment of the actual risk, not on assumptions...
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II-7.3300 Seven-digit lines.
operate a statewide 911 system for both voice and nonvoice calls and, in addition, permit voice callers only to dial seven-digit numbers to obtain assistance from particular emergency service...
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Wheelchairs and Other Power-Driven Mobility Devices
Businesses must allow people with disabilities to use these devices in all areas where customers are allowed to go. Devices categorized as wheelchairs must be permitted....
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"Video Remote Interpreting" (VRI) Services (Section-by-Section Analysis)
‘‘Video Remote Interpreting'' (VRI) Services (Section-by-Section Analysis) In the NPRM, the Department proposed adding Video Interpreting Services (VIS) to the list of auxiliary aids...
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LIMITATIONS
LIMITATIONS A public accommodation does not have to provide any auxiliary aid or service if doing so would either fundamentally change the nature of the goods or services offered or result...
