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Notice of auxiliary aids and services
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904.4 Sales and Service Counters
Sales counters and service counters shall comply with 904.4.1 or 904.4.2. The accessible portion of the counter top shall extend the same depth as the sales or service counter top....
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Service
You cannot charge pet fees for service animals. Legally, staff may only ask if a dog is a service animal and what task it preforms....
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"Video Remote Interpreting" (VRI) Services (Section-by-Section Analysis)
‘‘Video Remote Interpreting'' (VRI) Services (Section-by-Section Analysis) In the NPRM, the Department proposed adding Video Interpreting Services (VIS) to the list of auxiliary aids...
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Safety
Requirements that are necessary for safe operation of a program, service, or activity are allowed, but they must be based on a current, objective assessment of the actual risk, not on assumptions...
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ADA Expert Weighs In On Service at the pump (FuelCall): NBC News Kansas City
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The United States Service Dog Registry
With the input from over 100 Service Dog handlers in America, the United States Service Dog Registry (USSDR) represents the most democratic realization of an assistance animal registry and...
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904.4 Sales and Service Counters
Sales counters and service counters shall comply with 904.4.1 or 904.4.2. The accessible portion of the counter top shall extend the same depth as the sales or service counter top....
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Section 36.303 Auxiliary Aids and Services (Section-by-Section Analysis)
[See subsections ...]
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What do I do if I believe that carriage of the animal in the cabin of the aircraft would inconvenience non-disabled passengers?
Part 382 requires airlines to permit qualified individuals with a disability to be accompanied by their service animals in the cabin, as long as the animals do not 1) pose a direct threat...
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DRUG REHABILITATION {35.131}
DRUG REHABILITATION {35.131} Cannot be denied due to current drug use unless use continues during rehabilitation program Reasonable policies allowed {incl. drug...
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§ 36.302(c)(2)(i)
(i) The animal is out of control and the animal's handler does not take effective action to control it; or
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Q2. What does "do work or perform tasks" mean?
Q2. What does "do work or perform tasks" mean? A. The dog must be trained to take a specific action when needed to assist the person with a disability. For example, a person...
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CERTIFICATION AND REGISTRATION
CERTIFICATION AND REGISTRATION
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BREEDS
BREEDS
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§ 35.136(b)(2)
(2) The animal is not housebroken.
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Section 37.7 Standards for Accessible Vehicles
Section 37.7 Standards for Accessible Vehicles This section makes clear that, in order to meet accessibility requirements of this rule, vehicles must comply with Access Board...
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§ 37.5(e)
(e) An entity shall not require that an individual with disabilities be accompanied by an attendant.
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§ 37.207 Discriminatory practices
It shall be considered discrimination for any operator to--
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What kinds of services must transportation personnel provide?
Attendant-type services (e.g., manually lifting or transferring passengers to seats and carrying personal baggage or suitcases (except where provided to nondisabled passengers)) are not...
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What kinds of services must transportation personnel provide?
Attendant-type services (e.g., manually lifting or transferring passengers to seats and carrying personal baggage or suitcases (except where provided to nondisabled passengers)) are not...
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225.2.2 Self-Service Shelving
225.2.2 Self-Service Shelving. Self-service shelves shall be located on an accessible route complying with 402. Self-service shelving shall not be required to comply with 308....
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
The CRO normally has the authority to make the final decision regarding carriage of service animals....
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§1630.2(j)(5)(iii)
(iii) Reasonable accommodations or “auxiliary aids or services” (as defined by 42 U.S.C. 12103(1));...
