A passenger's request for a telephone call 5 minutes (or another reasonable interval) in advance or at time of vehicle arrival generally should be granted. As a matter of courtesy,...
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26. Five-Minute Warning or Notification of Arrival Calls
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19. Specific Drivers
A passenger's request for a specific driver may be denied. Having a specific driver is not necessary to afford the passenger the service provided by the transit operator.
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21. Request to Avoid Specific Passengers
A paratransit passenger's request not to ride with certain passengers may be denied. Paratransit is a shared-ride service. As a result, one passenger may need to share the vehicle...
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where...
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§ 37.167 Other service requirements
[56 FR 45621, Sept. 6, 1991, as amended at 58 FR 63103, Nov. 30, 1993]
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§ 38.39(a)
(a) Where destination or route information is displayed on the exterior of a vehicle, each vehicle shall have illuminated signs on the front and boarding side of the vehicle.
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§ 37.5(g)
(g) An entity shall not refuse to serve an individual with a disability or require anything contrary to this part because its insurance company conditions coverage or rates on the...
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§ 38.39 Destination and route signs
[See subsections ...]
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13. Intermediate Stops
The Department views granting a paratransit passenger's request for a driver to make an intermediate stop, where the driver would be required to wait, as optional. For example, a...
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27. Hand-Carrying
Except in emergency situations, a passenger's request for a driver to lift the passenger out of his or her mobility device should generally be denied because of the safety, dignity,...
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§ 37.5(d)
(d) An entity shall not impose special charges, not authorized by this part, on individuals with disabilities, including individuals who use wheelchairs, for providing services...
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§ 37.7(b)(2)(iv)
(iv) Alternative method of compliance, with demonstration of how the alternative meets or exceeds the level of accessibility or usability of the vehicle provided in part 38 of this...
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§ 37.161 Maintenance of accessible features: General
[See subsections ...]
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§ 37.9(c)(2)
(2) Existing buildings and facilities that are not altered after November 29, 2006, and which comply with the former Appendix A to this part, are not required to be retrofitted to...
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Section 37.51 Key Stations in Commuter Rail Systems
Section 37.51 Key Stations in Commuter Rail Systems These sections require that key stations in light, rapid, and commuter rail systems be made accessible as soon as practicable,...
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11B-218.3 Key stations and existing intercity rail stations
Key stations and existing intercity rail stations shall comply with Sections 11B-810.5 through 11B-810.10.
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§ 37.55 Intercity rail station accessibility
All intercity rail stations shall be made readily accessible to and usable by individuals with disabilities, including individuals who use wheelchairs, as soon as practicable,...
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11B-218.3 Key stations and existing intercity rail stations
Key stations and existing intercity rail stations shall comply with Sections 11B-810.5 through 11B-810.10.
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F218.1 General
Transportation facilities shall comply with F218....
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218.1 General
Transportation facilities shall comply with 218....
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Section 37.21 Applicability—General
The DOT rules apply only to the entity's transportation facilities, vehicles, or services; the DOJ rules may cover the entity's activities more broadly....
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218.1 General
Transportation facilities shall comply with 218....
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11B-218.1 General
Transportation facilities shall comply with Section 11B-218....
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11B-218.1 General
Transportation facilities shall comply with Section 11B-218....