Real-Time Communication Etiquette for Communicating with Customers with Disabilities Today, a lot of customer service takes place with voice calls over the telephone and Internet; however...
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Real-Time Communication Etiquette for Communicating with Customers with Disabilities
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6. ADA Coordinator
accessibility of facilities under Title II of the ADA, be knowledgeable regarding current federal and state accessibility standards, have a minimum of three years’ experience in providing ADA services...
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11B-704.4 TTYs
Ensure that sufficient electrical service is available where TTYs are to be installed....
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Complaints
A number of carriers said that they thought that having CROs available to passengers at every airport was not cost-effective and that existing customer service offices could meet the need...
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I. BACKGROUND
The ADA prohibits public accommodations, including those that own and operate convenience stores, fuel service stations, and truck stop and travel center facilities, from discriminating...
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CONSENT DECREE
. §§ 12181- 12189 (“ADA”) and its implementing regulation, 28 C.F.R. pt. 36, prohibit discrimination on the basis of disability in the full and equal enjoyment of the goods, services, facilities...
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11B-108 Maintenance of accessible features
Isolated or temporary interruptions in service or accessibility due to maintenance or repairs shall be permitted. 11B-108 Maintenance of accessible features. ...
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Barrier Removal
When an inaccessible feature cannot be corrected, if there is another easy and inexpensive way to provide service to a customer who cannot access the business, the business must offer that...
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1630.16(e)(1)
Under title I of the ADA, section 103(d)(1), the Secretary of Health and Human Services is to prepare a list, to be updated annually, of infectious and communicable diseases which are transmitted...
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"Public entity.'' (Preamble, Section-by-Section Analysis)
instrumentality of a State or States or local government; and the National Railroad Passenger Corporation, and any commuter authority (as defined in section 103(8) of the Rail Passenger Service...
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Acknowledgments
in this tech tip are available on the Internet at: http://www.fs.fed.us/t-d/pubs/htmlpubs/htm06232340/drawings/ (Username: t-d, Password: t-d) These drawings can be viewed by Forest Service...
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§104.36 Procedural safeguards.
with respect to actions regarding the identification, evaluation, or educational placement of persons who, because of handicap, need or are believed to need special instruction or related services...
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G.1. - Are there any exceptions to the requirement to acquire EIT that meets the technical provisions of the Access Board's standards?
(FAR 39.204(b) and 36 CFR 1194.3(a)); is acquired by a contractor incidental to a contract (FAR 39.204(c) and 36 CFR 1194.3(b)); is located in spaces frequented only by service...
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For additional information
This free service provides answers to general and technical questions about ADA requirements and is a source for free ADA materials including the ADA Standards for Accessible Design....
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5.1* General
Where fixed tables (or dining counters where food is consumed but there is no service) are provided, at least 5 percent, but not less than one, of the fixed tables (or a portion of the dining...
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ADA Standards for Accessible Design
Graphic flowchart illustrating principles of universal design, which aims to make facilities, products and services accessible to the widest range of people possible. — National Association...
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I. BACKGROUND
. § 12188, the USAO investigated Quicken Loans Arena’s policies and procedures, auxiliary aids and services, and seating in assembly areas, related to providing full and equal enjoyment...
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III-7.3130 General exceptions
primarily for security purposes; or 2) Nonoccupiable spaces accessed only by ladders, crawl spaces, very narrow passageways, or freight (nonpassenger) elevators, and frequented only by service...
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Public entity (Section-By-Section Analysis and Response to Comments)
instrumentality of a State or States or local government; and the National Railroad Passenger Corporation, and any commuter authority (as defined in section 103(8) of the Rail Passenger Service...
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11B-108 Maintenance of accessible features.
Isolated or temporary interruptions in service or accessibility due to maintenance or repairs shall be permitted. 11B-108 Maintenance of accessible features. ...
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11B-108 Maintenance of accessible features
Isolated or temporary interruptions in service or accessibility due to maintenance or repairs shall be permitted. 11B-108 Maintenance of accessible features....
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"Qualified Interpreter'' (Section-by-Section Analysis)
However, if a deaf and blind individual needs interpreting services, an interpreter who is qualified to handle the interpreting needs of that individual may be required....
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Congresswoman Tammy Duckworth Can't Get Gas
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Spanish-Speaking Voters with Disabilities
National Federation of the Blind y la pagina de The Help America Vote Act This video was made possible by funding support from the Department of Health and Human Services, Administration...