Facility means a carrier's aircraft and any portion of an airport that a carrier owns, leases, or controls (e.g., structures, roads, walks, parking lots, ticketing areas, baggage drop-off...
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§382.3 Facility
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§382.35(b)
Carriers may note pre-existing damage to an assistive device to the same extent that carriers do this with respect to other checked baggage....
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Availability of the CRO
Availability of the CRO Carriers must make a CRO available at all times the carrier is operating at each airport it serves....
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225(c)(1)
relay services in any State that does not have a certified program under subsection (f) of this section and with respect to interstate telecommunications relay services, if such common carrier...
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§382.127(e)
devices equipped with a non-spillable battery completely enclosed within a case or compartment integral to the design of the device unless an FAA or PHMSA safety regulation, or an applicable foreign...
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Mobile Web Sites, Mobile Apps, and Other Electronic Communication Technology
We asked whether carriers should be required to ensure that any third party software downloadable from a link on the carrier's Web site (e.g., deal finding software) is accessible and to...
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§382.67(e)
(e) As a carrier, you must never request or suggest that a passenger not stow his or her wheelchair in the cabin to accommodate other passengers (e.g., informing a passenger that stowing...
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List of Subjects
14 CFR Part 382 Air carriers, Civil rights, Individuals with disabilities, Reporting and recordkeeping requirements. 14 CFR Part 399 Administrative practice and procedure, Air carriers...
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§ 37.3 Small operator
Small operator means, in the context of over-the-road buses (OTRBs), a private entity primarily in the business of transporting people that is not a Class I motor carrier....
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§382.119 What information must carriers give individuals with vision or hearing impairment on aircraft?
[See subsections ...]
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§382.95(a)
(a) As a carrier, you must promptly provide or ensure the provision of assistance requested by or on behalf of passengers with a disability, or offered by carrier or airport operator personnel...
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Sloan Optima® EHD-401 Sensor Activated Hand Dryer for Surface Mounting
Moisture is evaporated with a warm stream of air up to 145°F/63°C at a 72°F/22°C ambient room temperature Vandal-resistant metal protective grill to prevent the entry of foreign...
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Qualified Individual with a Disability
Any individual with a disability who: (1) “takes those actions necessary to avail himself or herself of facilities or services offered by an carrier to the general public with respect...
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Ticket Agent Web sites
Ticket Agent Web sites Comments: All carrier associations and individual carriers commenting on the provision to require carriers to ensure the accessibility of ticket agent Web sites...
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§382.27(f)
If the new flight is another carrier's flight, you must provide the maximum feasible assistance to the other carrier in providing the accommodation the passenger requested from you....
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8. Batteries
A number of carriers asked for the authority to refuse to carry a passenger who does not have an adequate number of batteries....
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Service Animals
However, in order to guarantee your seat assignment, you should be aware that, depending on whether the carrier provides advance seat assignments and the type of seating method it uses,...
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§382.43(c)(1)(i)(G)
(G) Accessing carrier contact information....
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§ 382.43(c)(1)(i)(G)
(G) Accessing carrier contact information....
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No Advance Seat Assignments
No Advance Seat Assignments If a carrier does not provide advance seat assignments, you must allow passengers who identify themselves as passengers with a disability in need of a seating...
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ACCESS
If your carrier has an internal procedure for documenting complaints that requires CRO involvement or for documenting other types of passenger complaints, fill out the appropriate forms,...
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Seat “Blocking” Method
Seat “Blocking” Method Carriers may “block” an adequate number of seats to provide the seating accommodations discussed above....
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§382.69(c)
(c) Between May 13, 2009 and November 9, 2009, U.S. carriers must ensure that all videos, DVDs, and other audio-visual displays played on aircraft for safety purposes have open captioning...
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Other Comments on the Technical Standard
Other Comments on the Technical Standard Several disability organizations' comments urged the Department to require carriers and airports to consult with individuals with disabilities...
