Department of Justice Civil Rights Division Disability Rights Section Americans with Disabilities Act Access for 9-1-1 and Telephone Emergency Services...
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Access for 9-1-1 and Telephone Emergency Services
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EFFECTIVE COMMUNICATION DURING FACE-TO-FACE SERVICES
pursuant to the Effective Communication Policy, THE CREDIT UNION shall provide individuals who are deaf, are hard of hearing, or have speech disabilities with appropriate auxiliary aids and services...
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§ 35.136(f) Inquiries
A public entity shall not ask about the nature or extent of a person's disability, but may make two inquiries to determine whether an animal qualifies as a service animal....
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11. Q: We have a "no pets" policy. Do I have to allow a child with a disability to bring a service animal, such as a seeing eye dog?
Do I have to allow a child with a disability to bring a service animal, such as a seeing eye dog? A: Yes. A service animal is not a pet....
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§ 35.136(f) Inquiries
A public entity shall not ask about the nature or extent of a person's disability, but can determine whether an animal qualifies as a service animal. ...
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§ 35.136(e) Care or supervision
A public entity is not responsible for the care or supervision of a service animal....
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Section 1193.39 Prohibited reduction of accessibility, usability and compatibility [1193.29 in the NPRM] (Section-by-Section Analysis)
Section-by-Section Analysis) This section provides that no change shall be undertaken which decreases or has the effect of decreasing the net accessibility, usability, and compatibility of telecommunications...
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Section 36.306 Personal Devices and Services (Section-By-Section Analysis and Response to Comments)
Section 36.306 Personal Devices and Services (Section-By-Section Analysis and Response to Comments) The final rule includes a new Sec.36.306, entitled "Personal devices and services.'...
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If Service Animal Cannot be Accommodated at Assigned Seat
If Service Animal Cannot be Accommodated at Assigned Seat If a service animal cannot be accommodated at the seat of the passenger with a disability and if there is another seat in the...
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What about the passenger who has two or more service animals?
A single passenger legitimately may have two or more service animals....
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Section 36.406(d) Social Service Establishments (Section-by-Section Analysis)
The Department considers this is a prudent action based on its effect on social service providers. ...
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Access to a public entity following the proper exclusion of a service animal. (Section-by-Section Analysis)
Access to a public entity following the proper exclusion of a service animal....
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Advice for Passengers with Service Animals
Although airlines are not permitted to automatically require documentation for service animals other than emotional support or psychiatric service animals, if you think it would help you...
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§1193.33(a)
(a) Manufacturers shall ensure access to information and documentation it provides to its customers. Such information and documentation includes user guides, installation guides for...
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11B-227.1 General
Where provided, check-out aisles, sales counters, service counters, food service lines, queues, and waiting lines shall comply with Sections 11B-227 and 11B-904....
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Q12. Can hotels charge a cleaning fee for guests who have service animals?
Can hotels charge a cleaning fee for guests who have service animals? No. Hotels are not permitted to charge guests for cleaning the hair or dander shed by a service animal....
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DEPARTMENT OF TRANSPORTATION DISABILITY LAW GUIDANCE: Origin-to-Destination Service
paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.” ...
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603.1 General
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
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603.1 General
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
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Inquiries about service animals. (Section-by-Section Analysis)
Inquiries about service animals....
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§ 35.136(c) If an animal is properly excluded
If a public entity properly excludes a service animal, it shall give the individual with a disability the opportunity to participate in the service, program, or activity without having the...
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Check-Out Aisles and Sales and Service Counters
Section 227 of the 2010 Standards clarifies the requirements for food service lines....
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§ 35.136(c) If an animal is properly excluded
If a public entity properly excludes a service animal under §35.136(b), it shall give the individual with a disability the opportunity to participate in the service, program, or activity...
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603.1 General (Section-by-Section Analysis)
603.1 General (Section-by-Section Analysis) This section addresses the accessibility of ICT support services, such as help desks, call centers, training centers, and automated self-service...