Search Results "Support Services"
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C206 Support Documentation and Services
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C206.1 General
Where support documentation and services are provided for ICT, telecommunications equipment manufacturers shall provide such documentation and services in conformance with Chapter 6, upon...
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603 Support Services
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603.1 General
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
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603.2 Information on Accessibility and Compatibility Features
ICT support services shall include information on the accessibility and compatibility features required by 602.2....
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603.3 Accommodation of Communication Needs
Support services shall be provided directly to the user or through a referral to a point of contact....
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