The Department is concerned about current practices by which accessible guest rooms are released to the general public even though the hotel is not sold out....
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Hold and release of accessible guest rooms. (Section-by-Section Analysis)
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Compliance Dates
In addition, hotels, motels, and inns have until March 15, 2012, to update their reservation policies and systems to make them fully accessible to people with disabilities....
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Requirement to block accessible guest room reservations. (Section-by-Section Analysis)
NPRM § 36.302(e)(3) required a public accommodation that owns, leases (or leases to), or operates a place of lodging to guarantee accessible guest rooms that are reserved through a reservations...
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Bus Loading Zones: ADA Standard Section 209.2.2
Section 209.2.2 covers scoping requirements in the current ADA Standards for bus loading zones.
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11B-209.2.2 Bus loading zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...
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General rule on reservations. (Section-by-Section Analysis)
Section 36.302(e)(1) of the NPRM required a public accommodation that owns, leases (or leases to), or operates a place of lodging to: Modify its policies, practices, or procedures to...
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Guarantees of reservations for accessible guest rooms. (Section-by-Section Analysis)
When a public accommodation does guarantee hotel or other room reservations, it must provide the same guarantee for accessible guest rooms as it makes for other rooms, except that it must...
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§ 37.37(b)
(b) Shuttle systems and other transportation services operated by privately-owned hotels, car rental agencies, historical or theme parks, and other public accommodations are subject to the...
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§ 36.302(e)(1)(iii)
(iii) Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested...
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VI. POLICIES, PRACTICES, AND PROCEDURES
Defendants shall implement and enforce a written policy with regard to ADA compliance at the Hotel....
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§ 36.302(e)(1)(ii)
(ii) Identify and describe accessible features in the hotels and guest rooms offered through its reservations service in enough detail to reasonably permit individuals with disabilities...
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Section 36.302(e) Hotel Reservations (Section-by-Section Analysis)
In response, the Department proposed specific language in the NPRM to address hotel reservations....
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Reservations
Once an accessible room is guaranteed to a prospective guest with a disability, an accessible room must be available to him or her upon arrival at the hotel....
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4. Rates
4. Are rates for accessible guestrooms/suites the same as rates for guestrooms/suites that are not designated accessible? [28 CFR 36.301(c)] Yes __ No __ N/A __ Comments:...
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§ 36.302(e)(1) Reservations made by places of lodging
A public accommodation that owns, leases (or leases to), or operates a place of lodging shall, with respect to reservations made by any means, including by telephone, in-person, or through...
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§ 38.179(b)
(b) Each tractor unit which accommodates passengers and each trailer unit shall comply with §38.25 and §38.29 of this part. In addition, each such unit shall comply with §38.23 (b)...
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
U.S. Department of Justice Civil Rights Division Disability Rights Section
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2. Staff
2. Do all reservations staff (including staff located on-site at the lodging facility and staff located off-site at a reservations center) have ready access to information about the...
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F209.2.2 Bus Loading Zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...
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209.2.2 Bus Loading Zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...
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11B-209.2.2 Bus loading zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...
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209.2.2 Bus Loading Zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...
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11B-209.2.2 Bus loading zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...
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11B-209.2.2 Bus loading zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...