Some foreign carriers opposed TTY requirements on the grounds that TTY access is technically infeasible in many countries....
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Information for Passengers
Some foreign carriers objected to being required to have a copy of Part 382 at the foreign airports from which they fly to the U.S., on the grounds that the foreign jurisdictions have their...
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§382.45 Must carriers make copies of this Part available to passengers?
[See subsections ...]
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382.151 What are the requirements for providing Complaints Resolution Officials?
Foreign carriers must make a CRO available at each airport serving flights the carrier operates that begin or end at a U.S. airport....
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Who has to follow part 382?
Who has to follow part 382? The following organizations and individuals must comply with part 382: (1) air carriers and their employees (e.g., ticket and gate agents, flight...
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Contractors
Contractors This manual recognizes the important role that contractors play in providing services, equipment, and other accommodations to passengers with disabilities. A contactor...
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7. Online Disability Accommodation Request
Online Disability Accommodation Request The SNPRM: Following up on a similar inquiry we had made to the public in the 2004 Foreign Carrier NPRM, we asked in the September 2011 SNPRM whether...
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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What is 14 CFR Part 382 (part 382)?
What is 14 CFR Part 382 (part 382)? Part 382 is a detailed set of rules that define air carriers’ responsibilities under the ACAA and ensures that individuals with disabilities...
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382.141 What training are carriers required to provide for their personnel?
There are a few differences, in view of the rule’s application to foreign carriers....
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§382.159 How are complaints filed with DOT?
[See subsections ...]
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382.159 How are complaints filed with DOT?
382.159 How are complaints filed with DOT? Changes from the corresponding provision of the existing regulation include a time frame for filing informal complaints, a change of postal...
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Purpose of the Manual
Purpose of the Manual This manual is a guide to the Air Carrier Access Act (ACAA) and its implementing regulations, 14 CFR part 382 (part 382). It is designed to serve as a brief...
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing...
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382.143 When must carriers complete training for their personnel?
Current employees of foreign carriers that serve flights covered by the rule must be trained within a year after the effective date of the rule....
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
In addition, an amendment to DOT’s disability rule (part 382) that came into effect on August 7, 2003, requires U.S. and foreign airlines operating passenger-carrying flights to and from...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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382.155 How must carriers respond to written complaints?
382.155 How must carriers respond to written complaints? CROs are to promptly take action to resolve complaints made to them. In some cases, CROs can take quick action to prevent a...
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§382.155 How must carriers respond to written complaints?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.153 What actions do CROs take on complaints?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using...
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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§382.53(a)(2)
(2) As a foreign carrier, you must make this information available at each gate, ticketing area, and customer service desk that you own, lease, or control at any U.S. airport....
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4. Applicability
Applicability The SNPRM: We proposed to apply the WCAG 2.0 Web site accessibility standard to U.S. and foreign carrier primary Web sites that market (i.e., advertise or sell) air transportation...