When you receive a complaint from a passenger with a disability, there are certain requirements under the law with which you, your carrier, and a CRO must comply....
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B. Process to Resolve Complaints
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Complaint Procedures
Carriers providing scheduled service must establish and implement a complaint resolution mechanism including designation of one or more complaints resolution officials (CRO’s)....
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What if the EEOC concludes that discrimination occurred?
EEOC also can request an employer to post a notice in the workplace stating that the discrimination has been corrected and that it has stopped the discriminatory practice....
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A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
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C. General Complaint Resolution Tips
You should be aware of your carrier’s procedures for addressing complaints. You should take the time necessary to resolve the complaint while maintaining flight schedules....
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13. Amend § 35.171 by revising paragraph (a)(2) to read as follows:
13. Amend § 35.171 by revising paragraph (a)(2) to read as follows:
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§8.56(c) Filing a complaint
(c) Filing a complaint—...
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What are EEOC's obligations to make the charge process accessible to and usable by individuals with disabilities?
What are EEOC's obligations to make the charge process accessible to and usable by individuals with disabilities? EEOC is required by Section 504 of the Rehabilitation Act of...
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§8.56(e) Complaint processing procedures
(e) Complaint processing procedures. After acknowledging receipt of a complaint, the responsible civil rights official will immediately initiate complaint processing procedures....
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A Guide for People with Disabilities Seeking Employment
Americans with Disabilities Act A Guide for People with Disabilities Seeking Employment Social Security Administration Equal Employment Opportunity Commission U.S....
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Equal Employment Opportunity Commission
Equal Employment Opportunity Commission offers technical assistance on the ADA provisions applying to employment; also provides information on how to file ADA complaints....
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10.2 Overview of Enforcement Provisions
10.2 Overview of Enforcement Provisions A job applicant or employee who believes s/he has been discriminated against on the basis of disability in employment by a private, state...
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How are charges of discrimination filed?
How are charges of discrimination filed? A person who feels s/he has been discriminated against, or other potential "charging party" should contact the nearest EEOC office. (See...
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What if the EEOC concludes that no discrimination occurred?
What if the EEOC concludes that no discrimination occurred? If the investigation finds no cause to believe discrimination occurred, EEOC will take no further action. EEOC will...
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You must make available a Complaints Resolution Official (CRO) at the airport
You must make available a Complaints Resolution Official (CRO) at the airport – in person or by telephone or TTY -- to address disability-related complaints that arise during the travel...
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Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
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§35.172 Resolution of complaints
§35.172 Resolution of complaints....
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How to File a Charge of Employment Discrimination
Note: Federal employees and job applicants have a different complaint process....
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§35.172 Resolution of Complaints
§35.172 Resolution of Complaints Section 35.172 requires the designated agency to either resolve the complaint or issue to the complainant and the public entity a Letter of Findings containing...
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II. Employment
Employment...
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§ 35.171(c) Complete complaints
(c) Complete complaints....
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§35.170 Complaints
to filing a complaint under this section....
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‘‘Complete complaint.’’
‘‘Complete complaint.’’...
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§35.172 Resolution of complaints (Section-by-Section Analysis)
§35.172 Resolution of complaints. ...
