The Board sought information and product literature on emergency communication devices and communication technologies that provide two-way communication in a manner accessible to people...
Search Results "Emergency Communication"
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Emergency Communication
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USE OF THE WAY
Elevators are required to have both a telephone and an emergency signaling device....
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407.4.9 Emergency Communication
Emergency two-way communication systems shall comply with 308. Tactile symbols and characters shall be provided adjacent to the device and shall comply with 703.2....
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408.4.8 Emergency Communications
Car emergency signaling devices complying with 407.4.9 shall be provided....
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409.4.7 Emergency Communications
Emergency two-way communication systems shall comply with 409.4.7....
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409.4.7.1 Type
A telephone and emergency signal device shall be provided in the car....
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409.4.7.2 Operable Parts
The telephone and emergency signaling device shall comply with 309.3 and 309.4....
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409.4.7.3 Compartment
If the telephone or device is in a closed compartment, the compartment door hardware shall comply with 309.
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Chapter 4 9-1-1 and Emergency Communications Services
It answers questions including: What types of emergency communications services are covered? How does a TTY work?...
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A. What are the ADA’s Requirements for Emergency Communications Systems?
The ADA requires that all Public Safety Answering Points (PSAPs) provide direct and equal access to their services for people with disabilities who use teletypewriters...
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1. What does direct and equal access mean?
“Equal access” means that the telephone emergency services provided for TTY users are as effective as those provided for people who make voice calls....
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2. Types of Telephone Emergency Services Covered
All basic emergency services provided by public safety agencies are covered, including police, fire, and ambulance services....
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II-7.3000 Emergency telephone services.
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C. Equipment and Features to Provide Direct and Equal Access to Emergency Communications Services
Now that you have a basic understanding of how TTY communications work, let’s look at how Title II of the ADA’s requirements translate to what PSAPs need to do....
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USE OF THE WAY
The only standard building egress system that may require the ability to speak in order to evacuate a building is an emergency phone in an elevator....
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1. Number of TTYs
To give TTY users equal access to emergency call services....
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2. Automatic Identification Features
If your area’s emergency service provider has these features, you must ensure that TTY calls have the same access as voice calls to such enhanced features whenever feasible....
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3. Automatic Call Distribution (ACD)
Another feature employed by PSAPs is automatic call distribution (ACD). ACD places incoming calls into a queue, sends out a programmed message to callers to let them know that their...
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4. Switching Between Voice Mode and TTY Mode
All call takers must have the capability to switch back and forth easily from TTY mode to voice mode during the same call. This is especially necessary for silent calls because it...
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5. Voice Carryover and Hearing Carryover
Voice carryover (VCO) is a communication hybrid of TTY and voice. With VCO, a person with hearing loss can speak directly to the call taker and read the response that is typed back....
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6. Maintenance and Back-up of TTY Equipment
The ADA regulation contains a specific provision requiring that covered entities maintain their accessible features and equipment in operable working condition.4 To comply with this...
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7. Training Call Takers to Respond Effectively to TTY Calls
You should use this checklist to assess your current training program for emergency call services, policies and procedures, and testing program....
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8. Testing to Ensure Direct, Equal Access
Frequent testing is essential to ensure direct, equal access to emergency communications services. The best way to test is to implement an internal testing program....
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D. Beyond TTYs: Providing 9-1-1 and Emergency Services Via New Communication Technologies
Stay informed about emerging communication technologies as well as the technical abilities of telecommunications equipment and service providers....