Poor customer service can ruin the stay of a guest with disabilities, even if the hotel facility itself is fully accessible....
Search Results "Customer with a Disability"
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Customer Service Issues for People with Disabilities
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Accessible route
• Clear, wide paths without stairs to the establishment’s entrance and throughout the business leave room for canes and walkers and accommodate people with reduced mobility and...
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Reservations
Understanding what constitutes an accessible feature and how each feature serves guests with disabilities will enable staff to provide essential information to customers....
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Check-in:
1. * If you know you will have difficulty, because of walking, mobility, seeing or hearing or other issues, in case of emergency, (i.e., fire, evacuation, etc.) consider: 1.1 Let...
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General Tips for Communicating with People with Disabilities
When introduced to a person with a disability, it is appropriate to offer to shake hands. People with limited hand use or who wear an artificial limb can usually shake hands....
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Personal Support:
1. * Determine how you will get emergency help, if needed. 1.1 Consider asking more than one person at the event [family, friends or colleagues] to check on you in the event of an...
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Will you need assistance in an emergency evacuation?
Do you experience any of the following conditions that could interfere with your ability to quickly evacuate a building? Yes No Limitations that...
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Communication
Hotel team members who have direct contact with guests should be prepared and ready to communicate with customers with disabilities....
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In Your Guest Room:
1. Pre-Plan Your Escape Routes: 1.1 Review the emergency exit plan and escape routes posted in your room, generally located on the back of the entry door. 1.1.1 Note all...
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Other Safety tips:
Make sure the door closes securely when entering and leaving your room. Use safe deposit boxes (or in room safes) if available, to store valuable items or take...
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Doors and hardware
• Minimum-weight doors with accessible hardware are easily opened by people who have arthritis or use a cane for extra balance. For heavier doors, automatic and power-assisted...
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Tips for Interacting with People with Disabilities
Tips for Interacting with People with Disabilities Appropriate etiquette when interacting with people with disabilities is based primarily on respect and courtesy....
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Why Accessibility Is Important
Seventy-five percent have disabilities that are not obvious at first glance. People with disabilities constitute the largest minority in the country....
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What the Law Says
(Bondi 2001) The Americans with Disabilities Act of 1990 (ADA) does not require formal emergency plans....
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Evaluate Your Need to Identify as Someone Who Requires Assistance During an Evacuation
There are many people, including those who identify and those who do not identify as having a disability or who have no visible disability, who may also need assistance. ...
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Ability Self-Assessment
Yes No Customized, pre-printed message? Yes No Emergency Health Information?...
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Vertical clearance and protruding objects
• Entrances and aisles with adequate head clearance and minimal projections into the path of travel result in easier navigation for people with lessened visual acuity or those who...
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Policies and Procedures
For example, a clothing store is not required to provide dressing assistance for a customer with a disability if this is not a service provided to other customers....
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Service Animals
A clear policy permitting service animals can help ensure that staff are aware of their obligation to allow access to customers using service animals....
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Wheelchairs and Other Power-Driven Mobility Devices
Businesses must allow people with disabilities to use these devices in all areas where customers are allowed to go. Devices categorized as wheelchairs must be permitted....
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Communicating with Customers
Communicating with Customers Communicating successfully with customers is an essential part of doing business....
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Lighting
• Bright, glare-free lighting on merchandise and pathways enable people with cataracts or aging eyes to shop and make purchases more easily.
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V. ENSURING EQUAL ACCESS TO CUSTOMERS WITH DISABILITIES
It is QuikTrip's policy to provide prompt and courteous service to all customers, including customers with disabilities....
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Accessible Route to Goods and Services
For example, if an aisle is temporarily blocked because shelves are being restocked, staff must be available to assist a customer with a disability who is unable to maneuver through that...