Many PSAPs have advanced features that facilitate prompt responses to callers....
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Enhanced Features
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2. Automatic Identification Features
Many PSAPs have equipment with advanced features that facilitate quicker responses to callers....
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ADA Title IV: Telecommunications Relay Services
TRS enables callers with hearing and speech disabilities who use TTYs (also known as TDDs), and callers who use voice telephones to communicate with each other through a third party communications...
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Allegion aptiQmobile Mobile App The College Life Video
With aptiQmobile, administrators can say goodbye to the challenges with ID cards....
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8. Testing to Ensure Direct, Equal Access
Include these steps in your testing: Conduct two types of test calls: silent, open line calls in which no tones are emitted, and calls in which the caller introduces the call by...
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Dispatching Police to Origin of Silent Calls
Precious time may be lost by sending the police if the caller needs another type of response, such as fire or emergency medical services....
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Software Tools
Software tools usually come in the form of an Integrated Development Environment (IDE) and are a suite of related products and utilities....
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Software Tools
Software tools usually come in the form of an Integrated Development Environment (IDE) and are a suite of related products and utilities....
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Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services?
Where 9-1-1 is not available and a PSAP provides emergency services via a seven-digit number, it still must provide direct, equal access to TTY callers....
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How VRS works
The VRS caller, using a television or a computer with a video camera device and a broadband (high speed) Internet connection, contacts a VRS CA, who is a qualified sign language interpreter...
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Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?
A PSAP cannot require TTY users to call a seven-digit number when voice callers may dial the more familiar 9-1-1....
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Allen Tel Emergency Phone Automatic Ring Down - No Dial
disconnect on silence or a time out of thirty seconds to ninety-nine minutes Braille labeling Two LED lamps to indicate "on" and "help on the way" I.D. tones to indicate location of the caller...
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Allen Tel Emergency Phone Automatic Ring Down Circuit - Single Number Dial
disconnect on silence or a time out of thirty seconds to ninety-nine minutes Braille labeling Two LED lamps to indicate "on" and "help on the way" I.D. tones to indicate location of the caller...
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GENERAL EFFECTIVE COMMUNICATION PROVISIONS
If the caller’s questions or concerns cannot be handled promptly, the procedures will require a City of Waukegan employee to communicate with the caller on the same day in order to establish...
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31. Must an employer provide a reassignment if it would violate a seniority system?
Id. 94. Id. at 1525....
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Q: What is HCO? Who uses it?
HCO can be accomplished by a call taker using standard stand-alone TTY equipment by alternating speaking into the handset and placing the handset in the TTY when the caller types a response...
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B. How Does a TTY Work?
If a separate line is used, access must be as direct as and equal to access for voice callers....
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Section 1630.2(j)(1)(iv) Individualized Assessment Required, But With Lower Standard Than Previously Applied
Id. at section 2(b)(5)....
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II-7.3200 911 lines
Where such a separate line is provided, callers using TDD's or computer modems would have the option of calling either 911 or the seven-digit number....
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Recognizing a TTY Call
Since there may not always be an audible cue by the caller, check to see if it is a TTY call when nothing is heard....
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F. Testing
takers have been trained adequately to recognize TTY calls, a PSAP should conduct two types of test calls--silent, open line calls in which no tones are emitted and calls in which the caller...
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17. Q. What about "911" calls? How are those made accessible to people with speech or hearing disabilities?
It is important that operators are trained to use the TDD when the caller is silent, and not only when the operator recognizes the tones of a TDD at the other end of the line....
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Legal Authority
Id....
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702.4 Human Factors and Ergonomics Society (HFES)
Id=76)....
