Legal Requirements and Customer Service This manual highlights the difference between actions you must take according to the law as stated in part 382 and actions that you may choose...
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Legal Requirements and Customer Service
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11B-404.2.7 Door and gate hardware
Access gates in barrier walls and fences protecting pools, spas, and hot tubs shall be permitted to have operable parts of the release of latch on self-latching devices at 54 inches (1372...
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11B-904 Check-out aisles and sales and service counters
[See subsections ...]
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15. I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals?
A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability....
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H.4.ii. - If an instructor uses slides from presentation software, such as Microsoft PowerPoint or Corel Presentations, which are projected to a live class, do the Access Board standards apply?
Similarly, the projection equipment including the presenter's remote must meet the requirements of Section 1194.25, self contained, closed products....
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ACS Communication Access Realtime Translation (CART) Services
ACS is committed to providing the highest quality of service possible and specifically meeting the needs of the client and the end-user....
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§35.135 Personal devices and services
§35.135 Personal devices and services....
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Q5. Does the ADA require service animals to be professionally trained?
Does the ADA require service animals to be professionally trained? A. No....
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Door and Gate Hardware: ADA Standard Section 404.2.7
Section 404.2.7 covers the current ADA Standards for door and gate hardware.
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2. Types of Telephone Emergency Services Covered
All basic emergency services provided by public safety agencies are covered, including police, fire, and ambulance services....
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1.3 Know Your Rights
This means, for example, they cannot deny service or refuse membership to people with disabilities....
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Prohibition against surcharges for use of a service animal. (Section-by-Section Analysis)
Prohibition against surcharges for use of a service animal....
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Section 36.306 Personal Devices and Services (Preamble, Section-by-Section Analysis)
Section 36.306 Personal Devices and Services The final rule includes a new § 36.306, entitled ‘‘Personal devices and services.’’...
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Providing minimal protection. (Section-by-Section Analysis)
Other commenters identified nonviolent behavioral tasks that could be construed as minimally protective, such as interrupting self-mutilation, providing safety checks and room searches,...
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§ 1194.25(b)
(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.
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§ 1194.25(h)
(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided.
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§ 1194.25(g)
(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
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Prohibition against surcharges for use of a service animal. (Section-by-Section Analysis)
Prohibition against surcharges for use of a service animal....
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Providing minimal protection. (Section-by-Section Analysis)
Other commenters identified nonviolent behavioral tasks that could be construed as minimally protective, such as interrupting self-mutilation, providing safety checks and room searches,...
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§ 37.35 Supplemental service for other transportation modes
[See subsections ...]
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Service Animals
Regardless of your carrier’s policies with respect to pets, carriers are required by law to permit passengers with a disability to be accompanied by service animals in the cabin....
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II-3.6200 Personal services and devices
II−3.6200 Personal services and devices....
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§382.3 Flight-related services
Flight-related services mean functions related to air travel including, but not limited to, ticket purchase, rebooking cancelled flights, seat selection, and obtaining boarding passes or...
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§ 382.3 Flight-related services
Flight-related services mean functions related to air travel including, but not limited to, ticket purchase, rebooking cancelled flights, seat selection, and obtaining boarding passes or...
