If a passenger with a disability, or someone on behalf of a passenger with a disability, complains about an alleged violation or potential violation of the law, you must put the customer...
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Availability of the CRO
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3. Q: How can I tell if an animal is really a service animal and not just a pet?
If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability....
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11B-108 Maintenance of accessible features.
A public accommodation shall maintain in operable working condition those features of facilities and equipment that are required to be accessible to and useable by persons with disabilities...
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11B-108 Maintenance of accessible features
A public accommodation shall maintain in operable working condition those features of facilities and equipment that are required to be accessible to and useable by persons with disabilities...
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Appendix E—Guidance to Revisions to ADA Title II and Title III Regulations Revising the Meaning and Interpretation of the Definition of “disability” and Other Provisions in Order To Incorporate the Requirements of the ADA Amendments Act
For guidance providing a section-by-section analysis of the revisions to 28 CFR parts 35 and 36 published on August 11, 2016, see appendix C of 28 CFR part 35. [AG Order...
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Rehabilitation Act
Rehabilitation Act The Rehabilitation Act prohibits discrimination on the basis of disability in programs conducted by Federal agencies, in programs receiving Federal financial assistance...
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§27.7(b)(2)
For purposes of this part, aids, benefits, and services, to be equally effective, are not required to produce the identical result or level of achievement for persons with and without a disability...
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12143(c)(1)(A)(i)
(i) to any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment) and without the assistance of another individual (except...
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List of Subjects
49 CFR Part 27 Administrative practice and procedure Airports Civil rights Highways and roads Individuals with disabilities Mass transportation...
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§35.130(b)(8)
(8) A public entity shall not impose or apply eligibility criteria that screen out or tend to screen out an individual with a disability or any class of individuals with disabilities from...
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§ 35.130(b)(8)
(8) A public entity shall not impose or apply eligibility criteria that screen out or tend to screen out an individual with a disability or any class of individuals with disabilities from...
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§ 37.123(e)(1)
(1) Any individual with a disability who is unable, as the result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except...
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Resources
Hospitality and Disability Initiative., Serving Guests with Disabilities Video: At Your Service....
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Process of Determining the Appropriate Reasonable Accommodation
The appropriate reasonable accommodation is best determined through a flexible, interactive process that involves both the employer and the individual with a disability....
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II. Summary of Regulatory Assessment
As noted above, Congress enacted the ADA Amendments Act in 2008 to ensure that persons with disabilities who were denied coverage previously under the ADA would again be able to rely on...
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Section 35.137 Mobility Devices (Section-by-Section Analysis)
Individuals with disabilities have sued several shopping malls in which businesses refused to allow a person with a disability to use an EPAMD. ...
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2.2(b) Record of a Substantially Limiting Condition
These people have a record of disability....
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Benefits
Benefits The proposed guidelines will benefit pedestrians with disabilities. The U.S....
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Emergency Preparedness
, people with mental illness, and those with other disabilities....
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B. Ticketing:
Per 28 C.F.R. §36.302(f)(8), PSE may not require proof of disability, including, for example, a doctor's note, before selling tickets for accessible seats....
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General: ADA Standard Section 404.1
Section 404.1 of the ADA Standards covers information in the current ADA Standards for doors, doorways, and gates that are part of an accessible route.
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Sec.36.301(c) Charges
A public accommodation may not impose a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the costs of measures, such as the provision...
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§382.11(a)(3)
(3) You must not exclude a qualified individual with a disability from or deny the person the benefit of any air transportation or related services that are available to other persons, except...
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IV. GENERAL INJUNCTIVE RELIEF
Defendants shall not discriminate against individuals on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations...