In fact, the regulations acknowledge that business may “mix and match” to best meet their customers’ needs....
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Customizing the readily achievable plan
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Costs and Benefits
In light of this modest cost profile, the Final RA’s small business analysis finds that, while the 2016 Non-Rail Vehicle Guidelines will undoubtedly affect a substantial number of “small...
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7. Q: Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?
A: No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a...
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207.1.1
207.1.1 Barriers at common or emergency entrances and exits of business establishments conducting business with the general public that are existing, under construction, or under contract...
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§ 37.215(a)(2)(ii)
(ii) Modify the requirements of §37.189 for large and/or small demand-responsive operators....
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For More Information
For more information about the ADA and business, visit the Department of Justice ADA Business Connection at www.ada.gov....
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§ 37.131(b)(1)
(1) The entity shall make reservation service available during at least all normal business hours of the entity's administrative offices, as well as during times, comparable to normal business...
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Introduction
Introduction Meetings between businesses and people with disabilities – whether related to researching customer preferences, developing a business education curriculum, or discovering...
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Including Customers with Disabilities in the Process
And, there are reasons beyond equalizing opportunities that make this inclusion significant for businesses....
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Effective Communication
Effective Communication Businesses must communicate effectively with customers who have vision, hearing, or speech disabilities....
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6. What if I can’t afford to install a fixed lift in my pool, or it would be difficult to do so?
If it is not readily achievable for a business to provide a fixed lift – that is, if it would be too difficult or expensive to make these changes – then a business may use other ways, such...
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Accessible Parking Spaces
When a business restripes a parking lot, it must provide accessible parking spaces as required by the ADA Standards for Accessible Design....
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§ 37.215(a)(1)(iii)
(iii) The ridership of small and large operators' demand-responsive service by passengers with disabilities....
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§ 37.215(b)(1)(iii)
(iii) The ridership of small and large operators' fixed-route service by passengers with disabilities....
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1. Covered Entities
However, small carriers supported an exception for aircraft with 60 or fewer seats because of the costs associated with the regulation, particularly the cost of testing to determine if the...
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A. Final Regulatory Assessment (EO 12866)
Compliance costs for new requirements are monetized for the projected 12-year regulatory timeframe, including potential costs to small businesses offering OTRB-provided transportation, charter...
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202.3.3 Barriers at Common or Emergency Entrances and Exists
Barriers at common or emergency entrances and exits of business establishments conducting business with the general public that are existing, under construction, or under contract for construction...
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Communicating with Customers
Communicating with Customers Communicating successfully with customers is an essential part of doing business....
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Part Three: Resources
Department of Justice ADA Information To help State and local governments, including small local governments, understand and comply with the law, the Department of Justice established...
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16. I think a lift poses a safety risk at an unattended pool. I also have heard that my insurance rates will increase if I have a lift in my unattended pool. Can I consider safety risks?
The ADA allows businesses to consider “legitimate safety requirements” in determining whether an action is readily achievable, as long as the requirements are based on actual risks and are...
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Inquiries about service animals. (Section-by-Section Analysis)
This language is consistent with the policy guidance outlined in two Department publications, Commonly Asked Questions about Service Animals in Places of Business (1996), available at http...
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Inquiries about service animals. (Section-by-Section Analysis)
This language is consistent with the policy guidance outlined in two Department publications, Commonly Asked Questions about Service Animals in Places of Business (1996), available at http...
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§ 37.135(f)(1)(ii)
(ii) A small urbanized area recipient of funding under 49 U.S.C. 5307 administered by the State;...
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§ 37.215(b)(1)(i)
(i) The percentage of accessible buses in the fixed-route fleets of large and small fixed-route operators....