On a recent flight, the carrier would not allow me to sit in the bulkhead row with my service animal because the bulkhead row was also an emergency exit row....
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Was the carrier correct in asking me to take a seat other than a bulkhead seat in the emergency exit row?
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May a carrier charge a maintenance or cleaning fee to passengers who travel with service animals?
Part 382 prohibits carriers from imposing special charges for accommodations required by the regulation, such as carriage of a service animal....
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382.85 What seating accommodations must carriers make to passengers in circumstances not covered by section 382.81 (a) through (d)?
382.85 What seating accommodations must carriers make to passengers in circumstances not covered by section 382.81 (a) through (d)?...
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§382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
As a carrier, you must not leave a passenger who has requested assistance required by this subpart unattended by the personnel responsible for enplaning, deplaning, or connecting assistance...
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§382.85 What seating accommodations must carriers make to passengers in circumstances not covered by §382.81 (a) through (d)?
As a carrier, you must provide the following seating accommodations to a passenger who self-identifies as having a disability other than one in the four categories listed in §382.81 (a)...
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382.69 What requirements must carriers meet concerning the accessibility of videos, DVDs, and other audio-visual presentations shown on aircraft to individuals who are deaf or hard of hearing?
If the carrier communicates regularly in more than one language (e.g., French and English on a Canadian air carrier), then the captioning must be in all of those languages....
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382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?
382.55 May carriers impose security screening procedures for passengers with disabilities that go beyond TSA requirements or those of foreign governments?...
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Guidance Concerning Service Animals
[See subsections ...]
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A4.3.1(2) Sites
Level, indirect routes or those with running slopes lower than 1:20 can sometimes provide more convenience than direct routes with maximum allowable slopes or with ramps....
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A4.3.1(2) Sites
Level, indirect routes or those with running slopes lower than 1:20 can sometimes provide more convenience than direct routes with maximum allowable slopes or with ramps....
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Coverage and Definition of “Flight”
carrier via a code sharing arrangement....
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382.7 To whom do the provisions of this Part apply?
carrier transports passengers flying under the U.S. carrier’s code....
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Security Screenings
Carriers must undertake any security screening of a passenger with a disability in the same manner as any other passenger. See Ch. 4, Section B....
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B. Security Screening for Air Travelers with a Disability
Security Screening for Air Travelers with a Disability1 1 In the wake of the events of September 11, 2001, in most cases, TSA has taken over for carriers in the area of providing security...
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4. Passenger Information
In this regard, we indicated that we thought carriers would need to maintain some type of list of approved or disapproved devices and sought comments as to what extent carriers should be...
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§382.91(a)
(a) As a carrier, you must provide or ensure the provision of assistance requested by or on behalf of a passenger with a disability, or offered by carrier or airport operator personnel and...
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B. Regulatory Flexibility Act
We project that about 30 small foreign carriers would incur costs related to boarding equipment (small U.S. carriers already are subject to this requirement)....
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§382.83 Through what mechanisms do carriers make seating accommodations?
[See subsections ...]
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Ask Questions and Provide Instructions
Ask Questions and Provide Instructions Know what to ask carrier personnel....
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Written Complaints Received after the Trip
Written Complaints Received after the Trip You should be aware of your carrier’s established procedure for resolving written complaints from passengers with a disability....
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Zurn Z1209 Vertical Offset Siphon Jet Water Closet Support System
FEATURES: Vertical, offset water closet carrier 300 lb. load capacity...
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§ 382.38 Seating accommodations
(a) On request of an individual who self-identifies to a carrier as having a disability specified in this paragraph, the carrier shall provide the following seating accommodations, subject...
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Medical Certificates/Communicable Diseases
The Foreign Carriers NPRM proposed to continue, and apply to covered flights of foreign carriers, the existing Part 382 limits on the extent to which carriers can exclude or restrict passengers...
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1. Covered Entities
The Oxygen NPRM proposed to cover foreign carriers operating flights to and from the United States in as similar a fashion as possible to U.S. air carriers....
