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8. Testing to Ensure Direct, Equal Access
response and the content of the TTY response; the time elapsed and the number of rings from the initiation of the TTY call until the call taker responded by TTY; and whether the call was processed...
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g. Other relevant factors
However, another facility that receives orders on a continuous basis finds it most efficient to organize an assembly line process, in which each production worker repeatedly performs one...
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The Importance of Customer Feedback
how businesses learn about customer needs -- through focus groups, product usability studies, and customer surveys; mystery shoppers and comment cards; or a successful customer complaint process...
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382.155 How must carriers respond to written complaints?
These complaints may or may not have been processed through the carrier’s CRO, though they need to state whether a CRO was involved....
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3. MDE Advisory Committee Approach
Section 3 summarizes the activities of the MDE Advisory Committee during this 12-month period, the processes and information Committee members used to make their decisions, and the challenges...
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Ticket distribution methods. (Section-by-Section Analysis)
The proposed rule, at § 36.302(f)(2), makes clear that public accommodations must include accessible seating in all stages of the ticketing process, including presales, promotions, lotteries...
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11. Self-evaluation
The Department received many comments approving of the addition to paragraph (c) of a requirement that recipients seek the assistance of handicapped persons in the self-evaluation process...
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12. Grievance procedure
A general requirement that appropriate due process procedures be followed has been added....
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Ticket distribution methods. (Section-by-Section Analysis)
The proposed rule, at § 35.138(b), makes clear that public entities must include accessible seating in all stages of the ticketing process, including pre-sales, promotions, lotteries, or...
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iii. Radiological Diagnostic equipment
For example, MRIs typically require individuals with disabilities to climb onto an MRI table and remain on the table while it is moved into and out of a scanning tube, a process that can...
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Sensory Issues
Sensory Issues: Individuals with ASD may have difficulty with sensory processing and can experience oversensitivity to touch, sights, sounds, and smells in the workplace....
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D. Effective Communication: Auxiliary Aids and Services
On request of passengers with disabilities in connection with their communications with Atlantis in the booking process and related pre-boarding communications, Atlantis will provide appropriate...
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WEB-BASED SERVICES AND PROGRAMS
throughout the life of the Agreement,The City of Waukegan will do the following: Establish, implement, and post online a policy that its web pages will be accessible and create a process...
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WEB-BASED SERVICES AND PROGRAMS
Agreement, and throughout the life of the Agreement, SDA will do the following: Establish, implement, and post online a policy that its web pages will be accessible and create a process...
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§ 38.77(b)
configuration which allows passengers to grasp such assists from outside the vehicle while starting to board, and to continue using such handrails or stanchions throughout the boarding process...
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§ 38.155(a)
configuration which allows passengers to grasp such assists from outside the vehicle while starting to board, and to continue using such handrails or stanchions throughout the boarding process...
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I. BACKGROUND
its implementing regulation, 28 C.F.R. pt. 36 ("Title III Regulation"), which includes the ADA Standards for Accessible Design, 28 C.F.R. pt. 36, app....
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11B-707 AUTOMATIC TELLER MACHINES, FARE MACHINES AND POINT-OF-SALE DEVICES
11B-707 Automatic teller machines, fare machines and point-of-sale devices [2010 ADAS] 707 Automatic Teller Machines and Fare Machines [2010 ADAS] Advisory 707 Automatic Teller Machines...
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Introduction
Introduction The Americans with Disabilities Act (ADA) is a comprehensive civil rights law that prohibits discrimination on the basis of disability....
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29. Q: Are there any reference books or video tapes that might help me further understand the obligations of child care providers under title III?
A: Through a grant from the Department of Justice, The Arc published All Kids Count: Child Care and the ADA, which addresses the ADA's obligations of child care providers....
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106.5 Defined Terms
ETA Editor’s Note: The ADA requirements found in the Title II Regulations at 35.104 “Definitions” and the Title III Regulations at 36.104 “Definitions” include the following: 1991...
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9. Exterior Ramps
[ADA Stds. 4.8.4] Yes __ No __ N/A __ Comments: _______________________________ b. if a ramp is more than 30' long, is there a middle landing that is level, at least as wide as the...
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16(a)(iii)
(iii) The hotel has the required number of rooms for guests with hearing impairments, as set forth in ADA Standards §§ 9.1.2 and 9.1.3, that comply with ADA Standards § 9.3....