Complaints Made During the Trip When a passenger with a disability makes a complaint to a CRO during the course of the trip (e.g., over the telephone or in person at an airport), the...
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Complaints Made During the Trip
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AGREED RESOLUTION
The parties agree that it is in their best interests, and the United States believes that it is in the public interest, to voluntarily enter into this Agreement. The parties...
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F.3. - Who is the "requiring official" who makes the nonavailability determination?
The FAR requires that determinations of nonavailability be made by requiring activity officials (not contracting officials) unless agencies provide otherwise in their procedures....
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Written Complaints Received after the Trip
Written Complaints Received after the Trip You should be aware of your carrier’s established procedure for resolving written complaints from passengers with a disability....
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Filing an Employment Discrimination Complaint with the EEOC
Filing an Employment Discrimination Complaint with the EEOC An applicant or employee who believes that he or she has been subjected to discrimination on the basis of having HIV or AIDS...
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§8.56(c)(5) Contents of complaints
(5) Contents of complaints....
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Complaints to the Department of Justice and Other Federal Agencies
A complaint may be filed with either -- A federal agency that provides funding to the public entity that is the subject of the complaint; A federal...
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5.6 File a Complaint with the Department of Justice
If your direct efforts do not work, you can file a formal complaint. The process can be lengthy, but it can also get results. Here is a brief description of the steps....
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Sections 35.171, 35.172, and 35.190--Streamlining Complaint Investigations and Designated Agency Authority (Section-by-Section Analysis)
Thus, the Department's current regulation provides that the designated agency "shall investigate each complete complaint" alleging a violation of title II and shall "attempt informal resolution...
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Appendix A – Disability Complaint Reporting Form
Appendix A – Disability Complaint Reporting Form Name of Carrier: __________________________ Submission Date: __________________________ Period of Data Collection: _____________...
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§8.56(c)(4) Where to file complaints
(4) Where to file complaints....
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E205.3 Agency Official Communication (Section-by-Section Analysis)
E205.3 Agency Official Communication (Section-by-Section Analysis) This section proposes that an agency’s non-public facing content be required to meet the accessibility requirements...
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(7) the City's written complaint policies
(7) the City's written complaint policies and forms that make no requirement that disability access barriers be removed within any particular time period, but instead permit the City to...
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QUESTION: MAY CROs MAKE INTERIM RESPONSES TO COMPLAINTS?
39.103 QUESTION: MAY CROs MAKE INTERIM RESPONSES TO COMPLAINTS?...
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How can aggrieved persons file a complaint?
How can aggrieved persons file a complaint?...
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§ 382.9 Assurances from contractors
disability, consistent with this part, by such contractors in activities performed on behalf of the carriers; and (b) That contractor employers will comply with directives issued by carrier complaints...
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§ 382.61 Training
(7) Current employees of each carrier designated as complaints resolution officials, for purposes of § 382.65 of this part, shall receive training concerning the requirements of this...
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7. How can I request that my ADA complaint be mediated?
How can I request that my ADA complaint be mediated?...
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Is there an official review and approval process under the ADA for alternatives pursued as an “equivalent facilitation”?
There is an official review and approval process under the ADA only for transportation facilities (and vehicles) subject to DOT’s ADA regulations, which establish a process for determining...
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8. What will happen if I file a complaint and the Department decides that it is appropriate for mediation?
What will happen if I file a complaint and the Department decides that it is appropriate for mediation?...
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§8.56(e)(1)(ii)
(ii) If the complaint is accepted, the responsible civil rights official will notify the complainant and the award official....
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§35.172(a)
(a) The designated agency shall investigate each complete complaint, attempt informal resolution, and, if resolution is not achieved, issue to the complainant and the public entity a Letter...
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Establish a Grievance Procedure
This procedure encourages prompt and equitable resolution of the problem at the local or state level without forcing people to file a federal complaint or a lawsuit....
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Cornell University Employment And Disability Institute
This site contains a series of 36 searchable articles and 4 disability nondiscrimination and best practices checklists designed in response to specific questions raised by HR...
