Although the same general rules of etiquette apply when communicating with customers face-to-face, there may be additional issues to consider when communicating in real-time....
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Real-Time Communication Etiquette for Communicating with Customers with Disabilities
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10. I have already been sued, so I am clear.
If you have been sued or paid a settlement and did not fix the issue, then you are still at risk....
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Americans with Disabilities Act
The Department of Transportation is responsible for issuing regulations to implement Parts I and II of Subtitle B of Title II....
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382.57 What services must carriers provide if their automated kiosks are inaccessible?
The Department will seek further comment on kiosk accessibility issues in an SNPRM....
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Other recreational facilities (Section-by-Section Analysis)
In the NPRM, the Department asked about a number of issues relating to recreation facilities such as team or player seating areas, areas of sport activity, exercise machines, boating facilities...
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Additional Information
Additional Information The EEOC has issued a number of documents that discuss how the ADA addresses various leave issues: Revised Enforcement Guidance: Reasonable Accommodation...
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ACCESS
ACCESS A step-by-step process for resolving issues involving passengers with disabilities appears later in this manual....
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Detectable Warning Systems, Inc. EZ Set Tile™
areas True cast-in-place – ½" thick tile installs in the concrete, not on top Flat surface on bottom – eliminates air pockets reducing associated strength and installation issues...
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2. Mayor's Disability Council
Since 1998, the Mayor's Disability Council ("MDC") has advised the Mayor on disability issues and worked with MOD on access compliance. 12....
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101.1 General
The requirements are to be applied during the design, construction, additions to, and alteration of sites, facilities, buildings, and elements to the extent required by regulations issued...
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Recitals
, c) The District Court made findings that its opinion regarding the availability of an undue burden defense under Section 504 of the Rehabilitation Act of 1973: (i) addressed a novel issue...
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Information and Communication Technology (ICT) Standards and Guidelines: ADA Standard Section 7.
Review the updated information on the revisions to the ADA Standards regarding the Information and Communication Technology (ICT) Standards and Guidelines.
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II-4.3000 Basic employment requirements
Additional information on employment issues is available in "A Technical Assistance Manual on the Employment Provisions (Title I) of the Americans with Disabilities Act," issued by the EEOC...
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Greenfields Outdoor Fitness Two-Person Accessible Combo Butterfly and Reverse Fly GR2005-1-48E-W (2 Configurations)
across North America have discovered, outdoor fitness equipment is a unique, fun, and cost-effective solution for a population that increasingly struggles with obesity and related health issues...
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GameTime Roller Table
For children with sensory processing issues, the Roller Table provides a calming sensory experience and can be incorporated into an occupational therapy protocol....
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AIAU Accessible Architecture: Designing for Success (Parts 1-3)
ADA Accessible Architecture: Designing for Success Don't let ADA compliance issues set you back and cost you money!...
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Technical Memorandum TM 2012-05 Safe Harbor
TM 2012-05 Safe Harbor Effective Date: January 22, 2013 2012 TAS Reference: 106.5.57 The following clarifications are provided to address variances issued for projects constructed...
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The Advance Notice of Proposed Rulemaking
By the end of the extended comment period, the Department had received more than 900 comments covering a broad range of issues. ...
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Nondiscrimination in Federally Assisted Programs: Policy Interpretations
EDUCATION, AND WELFARE Office of the Secretary NONDISCRIMINATION IN FEDERALLY ASSISTED PROGRAMS Policy Interpretations INTRODUCTION The following four policy interpretations are issued...
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4.2 Immediately Preceding Edition
Immediately Preceding Edition: The immediately preceding edition of the code includes: • The initially adopted and published code; • Intervening Code Cycle Amendments adopted and issued...
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DOT Response
The Department's guidance, issued through the DLCC, consistently observes this distinction....
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Conclusion
Such ANPRMs had no force or effect of law, and no party should rely upon them as presenting the Department of Justice’s position on these issues....
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NPRM Proposal
The NPRM proposed codifying the existing coordination mechanism for issuing guidance and interpretations of disability laws and regulations throughout the Department of Transportation....
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407.11 Keys, Tickets, and Fare Cards (Section-by-Section Analysis)
This section is identical to the recently issued final rule by the Department of Transportation concerning the accessibility of tickets and boarding passes issued by shared-use automated...
