Wheelchairs Unable to be Stowed in the Cabin as Carry-on When a folding, collapsible, or break-down wheelchair cannot be stowed in the cabin as carry-on baggage, carriers must ensure...
Search Results "Carrier"
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Wheelchairs Unable to be Stowed in the Cabin as Carry-on
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Battery-powered Wheelchairs
Battery-powered Wheelchairs Carriers must accept a passenger’s battery-powered wheelchair, including the battery, as checked baggage unless baggage compartment size and aircraft airworthiness...
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Liability for Loss or Damage
[Sec. 382.43(b)] Carrier personnel must not require a passenger with a disability to sign a waiver of liability for damage to or loss of a wheelchair or other assistive device....
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Complaint Procedures
[Sec. 382.65(a)] The carrier must make the CRO available during all times the carrier is operating at the airport. [Sec. 382.65(a)(1)] See also Ch. 6....
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Employee Training
Management of carriers should be aware that proper training of carrier personnel is critical to compliance with the ACAA and part 382....
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Carrier Programs
Carriers operating aircraft with more than 19 passenger seats must establish and implement a written program for carrying out the requirements of the law....
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§382.141 What training are carriers required to provide for their personnel?
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§ 27.71(j)(5)
(5) Airport operators are jointly and severally liable with carriers for ensuring that shared-use automated airport kiosks are compliant with the requirements of paragraphs (j) and (k) of...
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§382.143 When must carriers complete training for their personnel?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009]
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Do the ACAA and its implementing regulations (14 CFR part 382 or part 382) apply to both U.S. and foreign carriers?
However, on April 5, 2000, Congress extended the applicability of the ACAA to cover foreign carriers....
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§382.145 What records concerning training must carriers retain?
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Are airlines allowed to charge for providing services to passengers with disabilities?
Examples of required services for which carriers may not charge are assistance with enplaning, deplaning, and making flight connections, and the carriage of assistive devices (including...
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Can the carrier limit the amount of money they pay me for this claim...as they currently may for domestic baggage claims?
QUESTION: I was flying a U.S. carrier from New York to California and they damaged my expensive battery-powered wheelchair. I purchased this wheelchair last year for $10,000....
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Do I still get priority stowage for my folding wheelchair if the pilot happens to have his personal belongings in that space when I pre-board?
QUESTION: On aircraft that must have a priority stowage space in the cabin for my personal folding wheelchair, do I still get priority stowage for my folding wheelchair if the pilot...
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Are airlines required to provide in-flight medical oxygen and, if so, may they charge passengers for providing medical oxygen?
ANSWER: Although many of the major U.S. carriers currently provide in-flight medical oxygen for a fee, part 382 does not require them to do so....
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I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant?
QUESTION: I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant? ANSWER: Airlines may not require a passenger with a...
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
These individual carrier reports will contain summary information on the number of such complaints, the type of disability, and the nature of the complaint....
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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§382.153 What actions do CROs take on complaints?
DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] When a complaint is made directly to a CRO for a carrier providing service using aircraft with...
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§382.155 How must carriers respond to written complaints?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
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§382.159 How are complaints filed with DOT?
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Aviation Consumer Protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates...