Q: If a PSAP has only received a few TTY calls per month over the past year, why does it need TTYs at every call-taking position?...
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Q: If a PSAP has only received a few TTY calls per month over the past year, why does it need TTYs at every call-taking position?
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Number of TTYs
Call takers at PSAPs that had only one TTY per center had significant difficulties handling TTY calls within their standard answering time....
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Requiring Callers Using TTYs to Press a Key
In the past, some PSAPs have required callers using TTYs to press the space bar or other keys after they call, to emit tones and notify call takers that it is a TTY call....
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Relationship Between Primary and Secondary PSAPs
Primary PSAPs (9-1-1 answering points) often transfer calls to secondary PSAPs (such as fire or emergency medical services) if they do not dispatch those services directly from the primary...
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Q: If a PSAP complies with a State law, which requires only one TTY per PSAP, is that PSAP also in compliance with the ADA?
Q: If a PSAP complies with a State law, which requires only one TTY per PSAP, is that PSAP also in compliance with the ADA? A: No....
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Maintenance and Back-Up
If PSAPs check their voice telephone equipment every day to make sure it is working, they must do so every day for TTY equipment....
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Recognizing TTY Calls/Treating Silent, Open Lines as Potential TTY Calls
This is because the caller's equipment does not recognize that the call has been answered until the call taker sends a TTY response....
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Q: If a PSAP uses TTY detection equipment, does it still have to query every silent call with a TTY?
Q: If a PSAP uses TTY detection equipment, does it still have to query every silent call with a TTY? A: Yes....
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D. Procedures for Handling TTY Calls
Procedures for Handling TTY Calls In addition to proper equipment, direct, equal access for TTY calls requires that PSAPs use effective procedures for recognizing and responding to TTY...
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Q: Can PSAPs rely on State relay services to answer emergency calls from persons who are deaf, hard of hearing, or who have speech impairments?
Q: Can PSAPs rely on State relay services to answer emergency calls from persons who are deaf, hard of hearing, or who have speech impairments? A: No....
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Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?
Q: Can a PSAP dedicate a separate seven-digit line for TTY calls? A: Yes, but TTY users must also have direct, equal access to all call-taking positions on 9-1-1 lines....
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Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services?
Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services? A: Yes....
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F. Testing
We believe, however, that PSAPs should conduct an internal testing program in which they conduct random TTY test calls of each call-taking position....
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Dispatching Police to Origin of Silent Calls
It is not sufficient merely to dispatch police to the origins of all silent, open lines, in lieu of querying the lines with a TTY. Precious time may be lost by sending the police if...
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I. Introduction
The Americans with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their services for people with disabilities who use teletypewriters...
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E. Training
Training PSAPs must train their call takers to effectively recognize and process TTY calls....
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A. General Requirements for Telephone Emergency Service Providers
Direct access means that PSAPs can directly receive TTY calls without relying on an outside relay service or third-party services....
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Conducting TTY Calls
After TTY calls are recognized, call takers must effectively communicate with callers during the calls. Effective communication by TTY will require call takers to be familiar with...
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Enhanced Features
Many PSAPs have advanced features that facilitate prompt responses to callers....
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III-4.1200 Safety
III−4.1200 Safety. A public accommodation may impose legitimate safety requirements necessary for safe operation....
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§ 36.301(b) Safety
(b) Safety. A public accommodation may impose legitimate safety requirements that are necessary for safe operation....
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Safety
Safety Where applicable, this manual discusses how to properly and lawfully consider aircraft and passenger safety when providing transportation to passengers with disabilities....
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Sec.36.301(b) Safety
(b) Safety. A public accommodation may impose legitimate safety requirements that are necessary for safe operation....
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Public Entrances: ADA Standard Section 206.4.1
Section 206.4.1 covers scoping requirements in the most current ADA Standards for accessible routes to public entrances.