The Americans with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their services for people with disabilities who use teletypewriters...
Search Results "PSAP: Public Safety Answering Point"
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I. Introduction
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Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services?
Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services? A: Yes. Where 9-1-1 is not available and a PSAP...
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Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?
Q: Can a PSAP dedicate a separate seven-digit line for TTY calls? A: Yes, but TTY users must also have direct, equal access to all call-taking positions on 9-1-1 lines. A PSAP...
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Q: Can PSAPs rely on State relay services to answer emergency calls from persons who are deaf, hard of hearing, or who have speech impairments?
Q: Can PSAPs rely on State relay services to answer emergency calls from persons who are deaf, hard of hearing, or who have speech impairments? A: No....
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A. General Requirements for Telephone Emergency Service Providers
A. General Requirements for Telephone Emergency Service Providers The ADA regulation requires 9-1-1 or other telephone emergency service providers to provide TTY users...
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Number of TTYs
Call takers at PSAPs that had only one TTY per center had significant difficulties handling TTY calls within their standard answering time....
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Q: If a PSAP has only received a few TTY calls per month over the past year, why does it need TTYs at every call-taking position?
Q: If a PSAP has only received a few TTY calls per month over the past year, why does it need TTYs at every call-taking position? A: Most PSAPs receive many silent open line...
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Q: If a PSAP complies with a State law, which requires only one TTY per PSAP, is that PSAP also in compliance with the ADA?
Q: If a PSAP complies with a State law, which requires only one TTY per PSAP, is that PSAP also in compliance with the ADA? A: No. Satisfying State law requirements does not mean...
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Enhanced Features
Many PSAPs have advanced features that facilitate prompt responses to callers. Many PSAPs have, for example, automatic number identification (ANI) and automatic location...
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Relationship Between Primary and Secondary PSAPs
Primary PSAPs (9-1-1 answering points) often transfer calls to secondary PSAPs (such as fire or emergency medical services) if they do not dispatch those services directly from the primary...
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Maintenance and Back-Up
The ADA regulation contains a specific provision requiring that covered entities maintain their accessibility features and equipment in operable working condition. In addition to...
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D. Procedures for Handling TTY Calls
D. Procedures for Handling TTY Calls In addition to proper equipment, direct, equal access for TTY calls requires that PSAPs use effective procedures for recognizing and...
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Recognizing TTY Calls/Treating Silent, Open Lines as Potential TTY Calls
This is because the caller's equipment does not recognize that the call has been answered until the call taker sends a TTY response....
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Requiring Callers Using TTYs to Press a Key
ILLUSTRATION: A 9-1-1 call taker answers a call, responds with a standard spoken greeting, and expects to hear a spoken response....
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Q: If a PSAP uses TTY detection equipment, does it still have to query every silent call with a TTY?
Q: If a PSAP uses TTY detection equipment, does it still have to query every silent call with a TTY? A: Yes. Some PSAPs have installed equipment that detects TTY calls and...
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Dispatching Police to Origin of Silent Calls
It is not sufficient merely to dispatch police to the origins of all silent, open lines, in lieu of querying the lines with a TTY. Precious time may be lost by sending the police if...
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Conducting TTY Calls
After TTY calls are recognized, call takers must effectively communicate with callers during the calls. Effective communication by TTY will require call takers to be familiar with...
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E. Training
E. Training PSAPs must train their call takers to effectively recognize and process TTY calls. Call takers must be trained in the use of TTY equipment and supplied with...
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F. Testing
F. Testing The Department believes that frequent testing is essential to ensure direct, equal access. Testing call takers and their equipment is also the one of the most effective...