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Withdrawn Technical Assistance: COMMONLY ASKED QUESTIONS ABOUT SERVICE ANIMALS IN PLACES OF BUSINESS

This document has been withdrawn because it is outdated and was superseded by the current ADA title II and title III regulations. This document is still available on ADA.gov because it is relied upon in ADA rulemaking documents. For more information about the Department's withdrawn technical assistance and guidance documents, please go to: www.ada.gov/ta_withdrawn.html. For the current version of this document, please go to Frequently Asked Questions about Service Animals and the ADA.

7. Q: Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?

  • A: No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets. However, a public accommodation may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, a hotel can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal if it is the hotel's policy to charge when non-disabled guests cause such damage.

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