United States of America v. The International Spy Museum - Settlement Agreement

Auxiliary Aids and Services

mm. The Museum has not provided adequate audio description, captioning, or other means of effectively communicating the experience and content of its artifacts and other offerings:

i. None of the printed materials available to visitors in the Museum itself are in alternate formats (e.g., Braille, large print, audio recording, or in accessible electronic format on disk, CD-Rom, DVD or on the web). See 28 C.F.R §§ 36.303(a), (b), and (c).

ii. The Museum's map, which is available to aid navigation and understanding of the Museum's offerings, is not available in formats accessible to visitors who are blind or who have low vision. See 28 C.F.R §§ 36.303(a), (b), and (c).

iii. No method of communicating exhibit content to visitors who are blind or have low vision, such as audio description of exhibit objects, period settings, audiovisual presentations or computer interactives, is available. See 28 C.F.R §§ 36.303(a), (b), and (c).

iv. The information on computer interactive screens is not accessible to people who are blind or have low vision because no method of communicating the content of the computer interactives such as audio description or a screen reader is provided. See 28 C.F.R §§ 36.303(a), (b), and (c).

v. Exhibition label text is not available in alternate formats. See 28 C.F.R §§ 36.303(a), (b), and (c).

vi. Most of the information is not tactile or provided in an alternate way for individuals with disabilities and the tactile experiences currently available for some exhibits are limited in number and do not adequately convey the main themes and visitor experiences in the Museum. See 28 C.F.R §§ 36.303(a), (b), and (c).

vii. Not all audiovisual programs have audio tracks that have accessible alternatives for people who are deaf or hard of hearing. See 28 C.F.R §§ 36.303(a), (b), and (c).

viii. Not all audio-only programs are accessible to people who are deaf or hard of hearing. See 28 C.F.R §§ 36.303(a), (b), and (c).

ix. The Museum does not always answer its published TTY number. See 28 C.F.R §§ 36.303(a), (b), and (c).

x. The Museum has a policy of providing sign language interpreters only for special event public programs. There is no policy for provision of other auxiliary services such as oral interpreters, realtime captioners, or assistive listening systems. See 28 C.F.R §§ 36.303(a), (b), and (c).