United States of America v. Humboldt County, California - Settlement Agreement

F. GENERAL EFFECTIVE COMMUNICATION PROVISIONS

20. Within three (3) months of the entry of this Consent Decree, the County will identify sources of qualified sign language and oral interpreters, qualified readers, real-time transcription services, and vendors able to convert documents to Braille.  Within this three (3) month timeframe, the County will implement and report to the United States its written procedures, with time frames, for providing and fulfilling requests for sign language or oral interpreters, qualified readers, real-time transcription services, and documents in alternate formats, including Braille, large print, audio recording, and accessible electronic format (e.g., HTML).

21. Within three (3) months of the entry of this Consent Decree, the County will train all employees who communicate with the public to use the California Relay Service to make and receive calls, and report to the United States the details of the trainings including the identity of the employees trained.  The County will train all new employees who will have contact with the public at least five (5) business days before they first have contact with the public.