Air Carrier Access Act Technical Assistance Manual (2005)

How to use this Manual

This manual is structured in the same sequence as the steps a passenger would encounter on a trip, i.e., requirements concerning

• planning a flight,

• the airport experience,

• enplaning, deplaning, and making connections,

• services during a flight, and

• responding to disability-related complaints.

This manual contains the following tools to assist you in quickly and easily finding the answer to your questions:

• A Table of Contents at the beginning of the manual;

• An Alphabetical Index at the back of the manual; and

• A part 382 Index listing the citations to part 382 at the back of the manual.

Also, the following appendices appear at the end of the manual:

• Appendix I: “Tips for Air Travelers with Disabilities” as they relate to the most commonly-used accommodations, facilities, and services that carriers are required to make available to such passengers;

• Appendix II: a list of concerns applicable mainly to air carrier management, as opposed to frontline customer service personnel;

• Appendix III: a list of “Frequently Asked Questions” and answers;

• Appendix IV: a list of “Recent DOT Enforcement Orders Related to the ACAA”;

• Appendix V: the full text of part 382; and

• Appendix VI: the DOT document “Guidance Concerning Service Animals in Air Transportation.”