FCC Consumer Guide: Telecommunications Access for People with Disabilities

Identifying access needs

Companies should engage in a number of activities to identify barriers to accessibility and usability. For example:

• When conducting market research, product design, testing, pilot demonstrations and product trials, companies should include individuals with disabilities in target groups for such activities.

• Companies should work cooperatively with disability-related organizations.

• Companies should undertake reasonable efforts to test access solutions with people with disabilities.